Quality Program Manager, Commercial PC Quality, Cost & System Management

HP · Taipei

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Description -

Job Summary

• This role is responsible for managing and leading a quality program to promote quality culture and drive quality improvements, identifying potential risks, and integrating new technologies into quality projects and programs. The role communicates with stakeholders and collaborates with internal partners. The role emphasizes understanding project objectives, managing interdependencies, and fostering teamwork. The role manages project activities, develops schedules, budgets and resource plans, tracks progress against the established plans and drives best practices, while leading less-experienced staff members.

Responsibilities

• Main Quality representative for refurbished PC initiatives.

• Build Quality framework by identifying process gaps and providing solutions. Mitigate risks to brand reputation.

• Align refurbished PC Quality processes with NPI processes.

• Monitor key Quality metrics (AIR/ARR) to ensure quality consistency, and identify issue trends.

• Manages and leads a program involving multiple functions and project teams to promote quality culture and drive the quality improvement process for a product or service offering.
• Develops and directs development of schedules, critical deliverables, budget, resource allocation plan, and other support requirements for assigned program.
• Manages activities of supporting project teams and internal partners; ensures progress against established plan and makes determinations based on analysis of business information to alter or update schedule and resource allocation to meet product requirements and development schedule.
• Communicates program progress, escalations, and issue analysis to stakeholders; collaborates with management and internal development, manufacturing and service delivery partners to recommend and implement changes to product, processes, or business practices to resolve escalated issues, produce solutions, and ensure adherence to budgets and established product roadmaps and schedules.
• Identifies potential risks or issues with quality project implementations and proactively drives risk communication with internal and external stakeholders.
• Provides subject matter expertise to program stakeholders within the division to solve complex programs/issues.
• Collaborates with the quality project/program team members to understand lessons learned to ensure project and process improvements are captured from concept to launch.
• Drives innovation and integration of new technologies and quality initiatives into projects and activities in the organization.

• Drives best practices through documentation control policies and procedures.
• Provides guidance and mentoring to less-experienced staff members and contributes to their growth within the organization.

Education & Experience Recommended

• Four-year or Graduate Degree in Quality Management, Business Administration, Engineering, Computer Sciences, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of work experience, preferably in Project/Program Management, Quality, or a related field.

Preferred Certifications

• Project Management Professional (PMP) Certification
• Quality Certification

Knowledge & Skills

• Automation
• Change Management
• Continuous Improvement Process
• Milestones (Project Management)
• Process Improvement
• Product Management
• Project Management
• Project Planning
• Project Schedules
• Risk Management

Skills

• Able to work independently

• Effective Communication

• Strong Analytical Capability
• Learning Agility
• Digital Fluency
• Customer Centric Mindset

Impact & Scope

• Impacts multiple teams and may act as a team or project leader, leading or providing direction to team activities, and facilitating information validation and team decision making process.

Complexity
• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"

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