Senior Team Leader
Digitide · Delhi
As the Senior Team Leader, you will play a vital role in guiding and developing a team of CCEs. Your responsibilities will include overseeing daily operations, implementing strategies to enhance customer satisfaction, and ensuring the team's adherence to company policies and procedures. You will also be responsible for training and mentoring new CCEs, fostering a positive and collaborative work environment, and driving continuous improvement in customer service standards.Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
Digitide Solutions Limited is seeking a Senior Team Leader for our CLM Domestic BFSI | Manpower - Back Office department. The ideal candidate will lead and mentor a team of Customer Care Executives (CCEs), ensuring exceptional customer service and efficient issue resolution.