Customer Service Team Lead | Export
Nutreco · Tilburg
Job Description:
Why Join Us
Own your impact as a Customer Service Team Lead | Export at Trouw Nutrition, a Nutreco company. Working at the heart of our global supply chain, you’ll lead a team, optimize processes, and ensure seamless export operations - making a direct contribution to Feeding the Future.
About the team
The Customer Service Export team within Selko (part of Trouw Nutrition’s Global Supply Chain organization) ensures the smooth flow of products across international markets. Based in Tilburg, the team connects production, planning, and logistics with Nutreco’s global network of customers and sister companies.
Operating in a complex export environment, the team manages order processing, documentation, transport coordination, and international compliance, requiring strong collaboration and a focus on delivery reliability and customer satisfaction.
What you’ll do
As Customer Service Export Lead, you will combine operational responsibility with leadership. You will ensure that export processes run smoothly while continuously improving performance and ways of working.
- Lead and support the Customer Service Export team, fostering accountability, collaboration and development
- Ensure accurate and timely processing of orders, export documentation and deliveries to global customers and internal stakeholders
- Act as the key link between customer service, production, planning and logistics partners
- Monitor performance (e.g. OTIF, delivery reliability) and drive continuous improvement initiatives
- Lead or contribute to optimization projects (Lean, process improvements, digital tools)
- Remain hands-on by managing a number of countries operationally
Who we’re looking for
We’re looking for someone ready to Own this role-taking responsibility for both team performance and daily operations, while continuing to grow into a leadership position.
You bring:
- Experience in customer service, logistics or supply chain
- Experience in leadership
- Strong problem-solving and analytical skills, with a continuous improvement mindset
- Strong communication skills and the ability to collaborate across teams and cultures
- A hands-on, proactive attitude and ownership mindset
- Strong command of English is essential (native or near-native level); Dutch is preferred
What you’ll receive
At Nutreco, you’ll be part of a global organization driven by the purpose of Feeding the Future. You’ll work in a collaborative, down-to-earth environment where you can truly make an impact.
You can expect:
- A role with real ownership at the heart of an international supply chain
- A solid pension scheme
- 30 vacation days
- A culture focused on continuous improvement, innovation and sustainability
- The stability and long-term perspective of the SHV family
- How and why to find out more
This is your opportunity to take the next step in your career and make a real impact in a global environment. If you’re ready to Own your role and contribute to Feeding the Future, we look forward to your application.
Our organisation:
Trouw Nutrition is the global leader in innovative feed specialties, premixes and nutritional services for the animal nutrition industry. Trouw Nutrition provides species-specific nutritional solutions consisting of feed concepts, products and nutritional know-how. The unique combination of products, models and services Trouw Nutrition offers, boosts productivity and supports animal health through all life stages, contributing to our customers' peace of mind. Trouw Nutrition's nutrition solutions have met the need of farmers and home-mixers, feed producers, integrators and distributors. Trouw Nutrition has locations in 25 countries and around 5000 employees. Our mission is Feeding the Future.
Equal Opportunity Employer:
Trouw Nutrition is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, military status or any other status protected by applicable local law. Please advise us at any point during the recruitment and selection process if you require accommodation. Trouw Nutrition is committed to compliance with all applicable legislation, including providing accommodation for applicants with disabilities.