Senior ServiceNow Engineer – AI Enablement & Platform Strategy - Remote

Molina Healthcare · United States

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Provides senior level engineering support for enterprise infrastructure systems through contributions to the implementation, maintenance, and reliability of platforms that enable critical business services across compute, storage, networking, cloud, and automation technologies. Collaborates with engineers, architects, and cross-functional teams to drive system design, deployment, and operations throughout the technology lifecycle.  Leverages infrastructure and security expertise to troubleshoot complex issues, optimize performance, and ensure solutions meet evolving business and technical requirements.

Essential Job Duties

• Supports and enhances enterprise information systems (EIS) and infrastructure technologies across compute, storage, networking, database, and hybrid cloud environments, including Azure services and automation.
• Serves as a senior technical specialist for infrastructure platforms, systems technologies, cloud services, and automation frameworks.
• Provides advanced scripting and automation support using PowerShell, Python, and infrastructure‑as‑code tools (such as Terraform) to improve efficiency, consistency, and scalability.
• Builds strong relationships with IT leadership, engineers, program managers, support leads, and external vendors to understand requirements and deliver technical solutions.
• Contributes to strategic planning of architecture standards, roadmaps, budgets, programs, and projects, and provides senior‑level technical input.
• Facilitates and reviews technical design solutions, documentation requirements, and engineering standards across department functions.
• Leads and executes complex build, deployment, and configuration activities across infrastructure platforms.
• Ensures IT system implementations align with licensing, design, security, and compliance requirements, and provides guidance to engineering teams.
• Supports and enhances monitoring, alerting, and observability tools (e.g., Splunk, Dynatrace, SolarWinds) to maintain system health, performance, and resiliency.
• Supports security controls, patching, vulnerability remediation, and compliance requirements (HIPAA, HITECH), and provides technical guidance on remediation strategies.
• Collaborates with networking, security, and application teams to ensure integrated, end‑to‑end service delivery and cross‑platform alignment.
• Follows and reinforces project methodologies and change‑management processes to ensure compliant and consistent delivery.
• Contributes to solution‑architecture delivery within project methodologies, timelines, and governance frameworks, and provides senior‑level technical recommendations.
• Performs advanced root‑cause analysis, troubleshooting, and problem‑solving to resolve complex infrastructure and service issues and address IT‑related business challenges.
• Leads or contributes to cross‑team project tasks, engineering deliverables, and technical workstreams.
• Develops and presents technical solutions, engineering recommendations, and design considerations for peer‑review committees.
• Shares technical concepts, best practices, and solutions with technical peer audiences and mentors junior engineers.
• Participates in on‑call rotation schedules and off‑hours support activities, including escalation support for complex issues.
• Ensures adherence to IT process controls, including incident, change, and configuration management, and contributes to process improvements.
• Provides training and support to new and existing EIS team members, and constructive feedback to improve people, processes, and technology across the organization.

Required Qualifications

• At least 5 years of information technology (IT) engineering or infrastructure support experience, or an equivalent combination of relevant education and experience.
• Bachelor's degree in IT, computer science, statistics, business, health care, engineering, etc.
• Understanding of IT architecture concepts, enterprise infrastructure components, and the software development lifecycle (SDLC).  
• Experience working with enterprise information systems (IS), platforms, or infrastructure technologies.
• Knowledge of health care payer processes/industry/trends and related regulatory requirements.
• Ability to execute data queries and analysis to support troubleshooting and fact-based decision-making.
• Analytical (including data analysis), critical‑thinking, and problem‑solving skills.
• Planning and process design/improvement experience.
• Effective organizational and time-management skills.
• Ability and initiative to learn new technologies quickly, including cloud, automation, and monitoring tools.
• Project management experience. 
• Ability to collaborate cross-functionally in a highly matrixed organization, and influence stakeholders on scalable solutions.
• Exposure to hybrid cloud environments (Azure), scripting (PowerShell/Python), or infrastructure‑as‑code tools (Terraform).
• Familiarity with monitoring/observability tools (Splunk, Dynatrace, SolarWinds) and basic security practices such as patching or vulnerability remediation.
• Effective verbal/written/interpersonal communication skills.
• Microsoft technology stack (including advanced Excel), and SQL proficiency.

Preferred Qualifications

• Managed care experience, including knowledge of health care payer systems, standards, and protocols.
• Understanding of health care industry regulations and compliance requirements (e.g., HIPAA, HITECH).
• Experience with Azure Cloud (or other cloud platforms), virtualization technologies, Windows/Linux systems, enterprise networking concepts, and enterprise platforms such as PEGA and Salesforce.
• Proficiency with PowerShell, Python, and Terraform for automation and infrastructure design.
• Experience contributing to architecture reviews, engineering standards, or modernization initiatives.

To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V

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