Client Development Manager

Hub Group · Oak Brook

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Essential Job Functions

Perform client training on Hub Group’s proprietary supply chain management software tools.
Work with warehousing and transportation service providers to outline and define client service solutions.
Establish, define, and communicate SOPs with all relevant internal Hub Group departments.
Provide ongoing account management.
Work collectively with assigned client base to establish and monitor essential performance metrics and key performance indicators.
Preempt and troubleshoot operational service challenges.
Assure financial targets are being achieved for both the client and Hub Group.
Understand clients; complete set of logistics needs and establish Hub Group as the comprehensive service provider of choice for the client.

Qualifications

Bachelor’s Degree preferably in Business, Marketing, Supply Chain, or related field preferred.
Excellent problem-solving skills with proven ability to inspire others to find creative solutions to challenging situations.
Strong talent for multi-tasking and managing competing priorities effectively.
Proven track record of building/managing key business relationships.
Highly organized and attentive to details. Excellent written and oral communication skills.
Able to identify and assess clients’ needs, and to craft compelling solutions.
Self-directed, yet strong team player.
Familiarity with EDI transactions is a plus. Expertise in Microsoft Office, especially Excel, PowerPoint, and Word.

Salary Range: Up to $60,000/year base salary plus eligibility for additional bonus program

This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand.

Benefits We offer a comprehensive benefits plan including:

Medical
Dental
Vision
Flexible Spending Account (FSA)
Employee Assistance Program (EAP)
Life & AD&D Insurance
Disability
Paid Time Off
Paid Holidays

As a Client Development Manager, you will play a vital role in leading the definition, development and deployment of supply chain solutions for Hub Group’s clients, which are consumer packaged goods companies. You will be responsible for overseeing the client’s experience by working in a team environment and guiding the various internal functions with touch points to the client - including sales, operations, accounting and information technology. In this role you will manage multiple projects to ensure successful, high-quality service levels during client implementation and throughout the client’s relationship with Hub Group. The ideal candidate for this position must exhibit the business acumen and flexibility required to successfully work with all levels of the client’s organization. You must have the ability to grow and expand service products to your client base. Periodic travel will be required (up to 30%).

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