CX Strategy Director

Lumeris · Remote · $133,200–$180,900 (stated in the posting)

Apply on the company website

Your Future is our Future


At Lumeris, we believe that our greatest achievements are made possible by the talent and commitment of our team members. That's why we are actively seeking talented and collaborative individuals who are passionate about making a difference in the healthcare industry. Join us today as we strive to create a system of care that every doctor wants for their own family and become part of a community that values its people and empowers you to make an impact.


We're excited to consider every qualified candidate authorized to work in the United States, although we are unable to sponsor visas for this role at this time.

Position:

CX Strategy Director

Position Summary:

The CX Strategy Director is the principal architect of our member journey, responsible for how member interactions are mapped, orchestrated, and optimized across all products and touchpoints. Reporting directly to the Vice President, Marketing and Experience, this role owns our end-to-end journey management practice, establishing the standard enterprise-wide framework for how we build, manage, and track member pathways. Operating at the intersection of high-level strategic systems thinking and hands-on operational execution, this leader acts as a central operational partner to cross-functional teams (including Quality, Care Management, Network, Provider Engagement, Clinical, and Technology). In this unique capacity, they collaboratively partner with business leaders to identify and prioritize strategic experience gaps, while taking ownership of designing, building, delivering, and measuring those journeys.

Operating as a highly specialized senior individual contributor, this role drives enterprise-wide execution through advanced cross-functional influence and matrixed leadership. The ideal candidate is an audience-obsessed systems thinker who serves as the primary business sponsor, orchestrator, and consumer of our Member 360 data strategy—partnering closely with Enterprise Data as the technical builders and architects—to leverage unified member insights, drive our digital portal and mobile app roadmaps, and serve as our ultimate champion to elevate health plan quality and clinical outcomes.

Job Description:

Key Responsibilities


Build & Scale the Journey Management Practice


Cross-Functional Collaboration & Journey Execution


Digital Experience & Self-Service Optimization


Member 360 Data & Analytics Enablement


Quality, STARS & Performance Alignment (CAHPS, HEDIS, HOS)


Qualifications


Working Conditions

While performing the duties of this job, the employee works in normal office working conditions.


#LI-REMOTE

Pay Transparency:

Factors that may be used to determine your actual pay rate include your specific skills, experience, qualifications, location, and comparison to other employees already in this role. In addition to the base salary, certain roles may qualify for a performance-based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements.

The hiring range for this position is:

$133,200.00-$180,900.00

Benefits of working at Lumeris

Be part of a team that is changing healthcare!




Member Facing Position:

No- Not Member or Patient Facing Position


Drug Screen Requirement:

No

MVR Required:

No


Credit Check Required:

No

Location:

Remote, USA

Time Type:

Full time

Lumeris and its partners are committed to protecting our high-risk members & prospects when conducting business in-person. All personnel who interact with at-risk members or prospects are required to have completed, at a minimum, the initial series of an approved COVID-19 vaccine. If this role has been identified as member-facing, proof of vaccination will be required as a condition of employment.

Disclaimer:

Lumeris is an EEO/AA employer M/F/V/D.

More jobs at Lumeris