Manager of Laboratory Quality

Orlando Regional Medical Center (ORMC) | Orlando Health

Lead Quality. Drive Excellence. Impact Patient Care.

Are you a laboratory leader passionate about quality, compliance, and continuous improvement? Do you thrive on creating systems that elevate patient safety, enhance operational excellence, and inspire high-performing teams?

Orlando Health Orlando Regional Medical Center (ORMC) is seeking an experienced Manager of Laboratory Quality to lead quality initiatives across one of Florida's most advanced and respected laboratory programs.

In this influential leadership role, you'll be at the forefront of ensuring the highest standards of laboratory excellence, guiding regulatory compliance, accreditation readiness, performance improvement initiatives, and quality management programs that directly impact patient outcomes across our organization.

Why ORMC?

As the flagship hospital of Orlando Health, ORMC is a nationally recognized healthcare institution, home to:

• A Level One Trauma Center
• Central Florida's only Level One Trauma Center
• Comprehensive tertiary and quaternary services
• Advanced diagnostic and laboratory technologies
• A collaborative culture focused on innovation and patient-centered care

At Orlando Health, quality isn't just a department. It's part of everything we do.

What You'll Do

As the Manager of Laboratory Quality, you will:

• Lead and oversee the laboratory quality management program
• Ensure compliance with CLIA, CAP, Joint Commission, and applicable regulatory standards
• Develop, implement, and monitor quality metrics and performance improvement initiatives
• Coordinate inspections, audits, accreditation activities, and corrective action plans
• Analyze quality data and drive evidence-based decision making
• Partner with laboratory leadership, physicians, and multidisciplinary teams to improve outcomes
• Promote a culture of safety, continuous improvement, and operational excellence
• Mentor and develop laboratory team members through education, coaching, and quality-focused leadership

We're Looking For

A strategic and collaborative laboratory professional who:

• Has a strong background (5+ years of experience) in laboratory quality, compliance, and accreditation 
• Possesses exceptional leadership and communication skills
• Enjoys solving complex challenges and driving meaningful change
• Is passionate about patient safety and quality outcomes
• Thrives in a fast-paced, high-complexity healthcare environment

Schedule: Dayshift Monday-Friday 

🌟 Why Orlando Health Is Your Best Place to Work🌟

At Orlando Health, we care about you as much as you care about your patients. As a team member, you’ll enjoy comprehensive benefits from day one:

Health & Wellness

• Multiple medical, prescription, dental, and vision plans
• Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs)
• On-site pharmacy and discounted health services
• Wellness incentives—earn up to $500/year

Financial Security

• Competitive 401(k) plan with up to 5% employer match
• Group life, short‑term, and long‑term disability insurance at no cost

Time Away & Family Support

• Nearly five weeks of PTO—including vacation, holidays, and sick leave
• Four-week paid parental leave for eligible team members
• Family care support including fertility benefits (up to $25K), adoption assistance (up to $15K), backup child/elder/pet care, and virtual tutoring

Learning & Career Growth

• “Preferred Education Program”: earn degrees or technical certificates with zero out‑of‑pocket costs
• Tuition reimbursement (up to $5,000/year) and student loan repayment ($1,200/year)
• Full career development resources: coaching, workshops, events, and leadership training

Extra Perks

• Employee Assistance Program (EAP) offering confidential counseling services
• Access to discounts on attractions, travel, cell phones, insurance, and more

Essential Functions

• Works with laboratory leadership to ensure workflow practices align with departmental strategies and maintain a high standard for patient safety and quality.
• Ensures all regulatory compliance standards are met in all testing practices.
• Works with various units to correct identifiable defects regarding workflow, quality, and safety standards.
• Trains and maintains competency for departmental quality specialists based on LEAN best practices.
• Establishes and maintains a positive working relationship with team members, providers, nursing, medical directors, departmental leadership, and other hospital departments.
• Organizes and leads department-specific workgroups to achieve success with quality metrics and KPIs.
• Promotes a healthy work environment by establishing a climate of growth, challenge, and development for team members.
• Oversees daily operations of departmental quality specialists and creates standardization for issue resolution, project management, and implementation of new practices.
• Maintains responsibility for MediaLab and ensures all policies and procedures meet CAP and regulatory standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.

Other Related Functions

• Attends all departmental meetings.
• Participates on committees related to quality and patient safety as appropriate.
• Responsible for monthly reports addressing areas of opportunity and the monitoring of improvement processes.
• Provides the team with training and education focusing on best practice and LEAN processes.

Education/Training

• Bachelor’s degree in sciences or a qualified area.

Licensure/Certification

• Florida Clinical Laboratory Supervisor License.
• Nationally recognized MLS certification (certifying agencies include, but are not limited to ASMT, ASCP, AABB, and AACC).

Experience

• Minimum of five (5) years’ experience working in quality assurance in a certified clinical laboratory.

Education/Training

• Bachelor’s degree in sciences or a qualified area.

Licensure/Certification

• Florida Clinical Laboratory Supervisor License.
• Nationally recognized MLS certification (certifying agencies include, but are not limited to ASMT, ASCP, AABB, and AACC).

Experience

• Minimum of five (5) years’ experience working in quality assurance in a certified clinical laboratory.