Operational Key Account Manager
DSV · $82,560–$120,000 (stated in the posting)
If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.
Job area: Customer Operations Management
DSV – Global Transport and Logistics
At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.
Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.
As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.
Visit dsv.com and follow us on LinkedIn and Facebook.
Location: USA - Cleveland, Emerald Pkwy
- Division: Air & Sea
- Job Posting Title: Operational Key Account Manager
- Time Type: Full Time
Operational Key Account Manager (OKAM)
As a Key Account Manager in Operations at DSV, you will be responsible for managing and growing key accounts. You will work closely with clients to ensure their satisfaction and oversee the operational aspects of their shipments. You will collaborate with internal teams to provide exceptional service and meet client needs.
Key Responsibilities
Account Management
- Act as primary contact for key accounts as defined by branch- and regional management
- Penetrate customer’s organization to identify and build relationships at all levels
- Work across DSV’s network and divisions to maintain and grow share of walletEnsure rates are current, communicated to OPS and submitted to ISSC for auto rating purposes
- Provide clients with market insights to best predict and maneuver market challenges
- Create, maintain and update SOPs
- Lead client onboarding and implementation
Operational Execution
- Oversee day-to-day operational activities, identify risks, pain points and service gaps
- Lead any and all collaboration efforts across internal stakeholders involved with the client
- Head up and respond to spot quote requests identify upselling opportunitiesEnsure data quality KPIs are met including timeliness and billing days
- Achieve and maintain acceptable AR rating
Performance Review
- Monitor, analyze and action customer performance according to committed volumes
- Monitor, analyze and action DSV performance according to KPIs in Service Level Agreement
- Ensure client reporting requirements are metConduct effective client business reviews on scheduled cadence and own any follow up items
Strategic Focus
- Facilitate/support contract and rate negotiations
- Identify new opportunities and structure deal teams to execute the opportunity to a win
- Develop account plans and action outlined satisfaction, threats and development opportunitiesCreate and deploy bespoke logistics solutions according to client needs. Challenge the norm
- Determine necessity and feasibility of EDI and other tech solutions that will support eBooking
- Analyze volume- and workflows to optimize productivity and uncover cost savings for client
- Manage rate optimization and yield management
- Travel as necessary
- Educational background / Work experience
- Bachelor's degree in business, logistics, supply chain management, or a related field is preferred
- 5+ years of experience in key account management in the transportation and logistics industry is preferred
- Experience with supply chain management, transportation, warehousing, and distribution
Skills & Competencies
- Strong communication and interpersonal skills
- Excellent problem-solving and decision-making skills
- Ability to work independently and as part of a teamStrong organizational and time management skills
- Knowledge of transportation and logistics industry trends and best practices
- Proficient in Microsoft Office Suite and other relevant software
Function / Market & Industry Knowledge / Business Acumen / Processes
Supervisory Responsibilities (if any)
May oversee the work of other account managers or support staff
Preferred Qualifications
- Master's degree in business, logistics, supply chain management, or a related field
- Experience with international logistics and customs regulations
- Experience with sales and business development
Language skills
Fluent in English (written and spoken)
Computer Literacy
- Proficient in Microsoft Office Suite and other relevant software
- Experience with transportation management systems (TMS) and customer relationship management (CRM) software is preferred.
At-Will Employment
DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.
For this position, the expected base pay range is $82,560 - $120,000. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.
Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual or