Shipping & Receiving Clerk
DSV
If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.
Job area: Customer Service
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DSV – Global Transport and Logistics
At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.
Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.
As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.
Visit dsv.com and follow us on LinkedIn and Facebook.
Location: USA - Lansdale, North Cannon Ave
- Division: Solutions
- Job Posting Title: Shipping & Receiving Clerk - 128796
- Time Type: Full Time
The Shipping/Receiving Clerk (S/R) carries out customer service activities in a prompt, courteous and effective manner. A major responsibility is timely and accurate handling of customer orders in compliance with all DSV Work Instructions and customer requirements. The S/R is responsible for the accurate input of information concerning orders, shipments, receipts, physical inventories, etc., ensuring that shipping and receiving documents and functions are completed accurately and on time.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Customer Service
- Process all customer orders in a timely and accurate manner.
- Generate all related paperwork and necessary information required for customer
- orders, checking all orders for special requests and shipping paperwork.
- Coordinate special, last minute shipping requests with operation department, expediting any order as necessary.
- Prioritize customer orders according to scheduled pick up time or pier cutoff.
- Furnish shipping and tracking information as required.
- Customer Interfacing Activities
- Maintain a good working relationship with customers by responding to all inquiries concerning receipts, shipments, inventory counts, etc., in a courteous and efficient manner.
- Report customer feedback to management, including any signs of customer dissatisfaction.
- Clerical
- Oversee all paperwork associated with orders and maintain the corresponding files.
- Maintain a current and accurate DSV Work Instructions Manual, which details the processing requirements. Answer phone calls and operate various types of office machines and computers necessary to perform duties.
- Data Entry
- Operate the computer terminal in a proficient manner.
- Enter and verify data regarding customer orders, shipments, receipts, adjustments, etc., in an accurate and timely manner.
- Documentation
- Ensure the accuracy of all receiving and shipping documents.
- Gather and maintain all data and records relative to shipping and receiving activities.
- Assist in resolving any discrepancies.
- Collect all documentation for inbound freight and route to the proper record-keeping unit.
- Comply with all DSV Work Instructions.
- OTHER DUTIES
- Other clerical duties, including providing backup support for other clerical positions, as directed by Management.
- .
- SUPERVISORY RESPONSIBILITIES
- None
- MINIMUM REQUIRED QUALIFICATIONS
- Education
- High School
- Certificates, Licenses, Registrations or Professional Designations
- None
- SKILLS, KNOWLEDGE AND ABILITIES
- Computer Skills
- General office experience, including telephone techniques and computer skills in a customer service environment is required. Effective communication skills and skills in operating office machinery are necessary. Microsoft office package experience is recommended.
- Language Skills
- English (reading, writing, verbal)
- Mathematical Skills
- General
- Other Skills
- General office knowledge
- PREFERRED QUALIFICATIONS
- Customer Service skills
- Communication skills
- PHYSICAL DEMANDS
- While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision
- WORK ENVIRONMENT
- While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
For this position, the expected base pay range is – . Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.
Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.
DSV is an equal emp