SMAX Engineer
Ericsson · Noida
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About this opportunity
Seeking a skilled SMAX Engineer with hands-on experience in cloud-native environments (Kubernetes/OpenShift). The role involves managing SMAX deployed as microservices (pods) integrated with PostgreSQL, Elasticsearch, and Kafka, along with handling automation, reporting, and production support.
The candidate will play a key role in L2/L3 operations, ensuring platform stability, resolving incidents within SLA, and driving continuous improvements through automation and optimization.
What you will do
- Implement, configure, and support SMAX (Service Management Automation X)
- Provide L2/L3 support for Incident, Problem, Change, and Request Management
- Manage and resolve tickets (TTs) ensuring SLA adherence
- Perform root cause analysis (RCA) and implement preventive measures
- Support CR deployments, patches, and upgrades
- Coordinate with L1/L3 teams and stakeholders for issue resolution
- Manage SMAX deployed as microservices on Kubernetes/OpenShift
- Integrate SMAX with: uCMDB, OBM, IAM, and other enterprise tools
- Work with backend components: PostgreSQL (primary database), Elasticsearch (search and indexing), Kafka (event streaming/messaging layer)
- Work with PostgreSQL database for reporting and data analysis
- Write and optimize SQL queries for: Incident, Change, and Request data extraction
- Support custom reports, dashboards, and KPIs
- Perform: Data validation, Data reconciliation, Basic query performance tuning
The skills you bring
- Hands-on experience with SMAX / ITSM tools
- Strong knowledge of Kubernetes or OpenShift
- Good understanding of microservices and container-based architecture
- Experience with: PostgreSQL / SQL querying, Elasticsearch and Kafka (preferred), REST APIs and integrations
- Strong troubleshooting and analytical skills
- Knowledge of ITIL processes (Incident, Change, Problem Management)
Good to Have
- Experience with HPSM, HPSA, OBM, NNMi, uCMDB
- Exposure to automation tools / scripting (Python, JavaScript, Shell)
- Experience in telecom / OSS / managed services environment
- Familiarity with cloud platforms and DevOps practices
- ITIL Certified
Location : Bangalore/Noida
“All academic credentials must be from recognized and accredited institutions and are further subject to verification.”