Nursing Operations Manager, Inpatient Trauma ICU & Trauma Step-Down (ORMC)
Orlando Health · Orlando
Position Summary
Nursing Operations Manager | Inpatient Trauma Burn ICU & Step-Down (ORMC)
Location: Orlando Health Orlando Regional Medical Center | Downtown Orlando
Lead One of Central Florida's Most Specialized Critical Care Teams
Orlando Regional Medical Center is seeking a Nursing Operations Manager to provide leadership and operational oversight for our Trauma Burn ICU and Trauma Burn Step-Down Unit. As part of Central Florida's only Level I Trauma Center and Verified Burn Center, this leader will partner with physicians, nursing leaders, and interdisciplinary teams to drive quality outcomes, operational excellence, and an exceptional patient experience while supporting a highly skilled team dedicated to caring for critically injured trauma and burn patients.
Why Orlando Health?
✔️ Education: Preferred Education Program, Tuition Reimbursement, Career Online High School, English Language Learning, and Public Service Loan Forgiveness (PSLF)
✔️ Health: Medical, Prescription Drug Plan, Free Virtual Visits, Flexible Spending Account, Health Savings Account, Dental Plans, and Vision Plans
✔️ Retirement: Up to 5% employer matching contributions 100% vested in OH’s contributions after three years of service with 1,000 hours or more
✔️ Well-Being: TELUS Health, Active and Fit (access to fitness centers at a low rate), Real Appeal Weight Loss Program, Discount Program via PerkSpot, Team Member Pantry, Pet Therapy, Respite Rooms, and Grab and Go Meals
✔️ Life Insurance: Basic Life and Accidental Death & Dismemberment, Supplemental Life, and Dependent Life
✔️ Time Away: PTO, Four weeks paid parental leave, Leave of Absence, Extended Leave Plan, Short-Term Disability, and Long-Term Disability
✔️ Family/Pets: Fertility Benefits, Adoption Assistance, Up to 10 days per calendar year (use for: Back-up Child Care, Back-up Elder Care, and Back-up Pet Care), Virtual Tutoring, OH Way Scholarship, and Pet Insurance
✔️ Voluntary: Auto Insurance, Accident Insurance, Hospital Indemnity Insurance, and Critical Illness Insurance
Responsibilities
Essential Functions
- Evaluates the environment and makes recommendations to ensure delivery of quality service, optimal patient flow and comfort, safety, and compliance with various standards of care, regulatory/governing bodies (e.g., OSHA, JCAHO), infection control, and risk management.
- Plans, leads, organizes, directs, & evaluates the delivery of patient care to achieve sustained outcomes.
- Facilitates a healthy environment that promotes patient and team member safety, high reliability of processes and quality outcomes.
- Embraces workplace diversity and participates in nursing organizational policy formulation and decision making.
- Ensures that a continual improvement approach is implemented to measure actual performance against
established standards for nursing and patient care.
- Serves as an agent of change, assisting leaders and team members in understanding the importance, necessity, impact, and process of change.
- Analyzes, develops, and maintains an effective and efficient nursing delivery model that reflects patient and family needs, ultimately achieving desired outcomes.
- Participates in the planning and implementation of new technologies, procedures, and services to support day-to-day operations.
- Identifies, recruits, develops, and retains top talent.
- Responsible for management of team members including recruitment, development, mentorship, retention, supervision, evaluation, and productivity.
- Develops and manages unit/department budget and responds in a cost-effective manner to changing patient
and team member requirements.
- Knows and practices sound business and operational excellence.
- Achieves financial and operational benchmarks by developing capital & operating budgets and monitoring all operational expenses.
- Assures development, implementation, and evaluation of an evidence-based, quality clinical nursing practice
consistent with nursing research, and organizational and national practice standards.
- Demonstrates initiative and situational leadership skills.
- Ensures the customer experience is exceptional.
- Serves as a liaison between team members and nursing administration.
- Demonstrates professional accountability by maintaining proficiency in assigned role and involvement in professional organizations.
- Facilitates and supports team member involvement in professional and organizational activities.
- Holds self and others accountable to Orlando Health’s mission, vision, and values.
- Demonstrates The Orlando Health Way: Assure, Engage, Unite.
- Performs all other duties as assigned.
- Manages various human resources functions including hiring, work assignments, coaching plans, and performance counseling.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions
- Uses working knowledge of risk management concepts.
- Participates in Process Improvement activities as assigned.
- Interprets the appropriate information needed to identify each patient’s requirements relative to their age specific needs and to provide nursing care needed as described in the unit/department’s policies and procedures.
Qualifications
Education/Training
- Graduate of an approved school of nursing with a Bachelor of Science in Nursing (BSN) required.
- Master of Science in Nursing (MSN), Doctor of Nursing Practice (DNP), or Bachelor of Science in Nursing
(BSN) with Graduate degree in Business or health-related field preferred.
Licensure/Certification
- Current licensure as a registered nurse in the State of Florida or Nurse Licensure Compact (NLC).
- Current Basic Life Support (BLS) certification.
- May require one or more of the following certifications based on the assigned patient population: * Advanced
Cardiovascular Life Support (ACLS) * Pediatric Advanced Life Support (PALS) * Neonatal Advanced Life
Support (NALS) * Trauma Nurse Core Course (TNCC)
• National leadership board certification through the American Nurses Credentialing Center (ANCC) or
American Organization for Nursing Leadership (AONL) within 2 years.
Experience
• 2 Years as a registered nurse in an acute care
Essential Functions
- Evaluates the environment and makes recommendations to ensure delivery of quality service, optimal patient flow and comfort, safety, and compliance with various standards of care, regulatory/governing bodies (e.g., OSHA, JCAHO), infection control, and risk management.
- Plans, leads, organizes, directs, & evaluates the delivery of patient care to achieve sustained outcomes.
- Facilitates a healthy environment that promotes patient and team member safety, high reliability of processes and quality outcomes.
- Embraces workplace diversity and participates in nursing organizational policy formulation and decision making.
- Ensures that a continual improvement approach is implemented to measure actual performance against
established standards for nursing and patient care.
- Serves as an agent of change, assisting leaders and team members in understanding the importance, necessity, impact, and process of change.
- Analyzes, develops, and maintains an effective and efficient nursing delivery model that reflects patient and family needs, ultimately achieving desired outcomes.
- Participates in the planning and implementation of new technologies, procedures, and services to support day-to-day operations.
- Identifies, recruits, develops, and retains top talent.
- Responsible for management of team members including recruitment, development, mentorship, retention, supervision, evaluation, and productivity.
- Develops and manages unit/department budget and responds in a cost-effective manner to changing patient
and team member requirements.
- Knows and practices sound business and operational excellence.
- Achieves financial and operational benchmarks by developing capital & operating budgets and monitoring all operational expenses.
- Assures development, implementation, and evaluation of an evidence-based, quality clinical nursing practice
consistent with nursing research, and organizational and national practice standards.
- Demonstrates initiative and situational leadership skills.
- Ensures the customer experience is exceptional.
- Serves as a liaison between team members and nursing administration.
- Demonstrates professional accountability by maintaining proficiency in assigned role and involvement in professional organizations.
- Facilitates and supports team member involvement in professional and organizational activities.
- Holds self and others accountable to Orlando Health’s mission, vision, and values.
- Demonstrates The Orlando Health Way: Assure, Engage, Unite.
- Performs all other duties as assigned.
- Manages various human resources functions including hiring, work assignments, coaching plans, and performance counseling.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions
- Uses working knowledge of risk management concepts.
- Participates in Process Improvement activities as assigned.
- Interprets the appropriate information needed to identify each patient’s requirements relative to their age specific needs and to provide nursing care needed as described in the unit/department’s policies and procedures.
Education/Training
- Graduate of an approved school of nursing with a Bachelor of Science in Nursing (BSN) required.
- Master of Science in Nursing (MSN), Doctor of Nursing Practice (DNP), or Bachelor of Science in Nursing
(BSN) with Graduate degree in Business or health-related field preferred.
Licensure/Certification
- Current licensure as a registered nurse in the State of Florida or Nurse Licensure Compact (NLC).
- Current Basic Life Support (BLS) certification.
- May require one or more of the following certifications based on the assigned patient population: * Advanced
Cardiovascular Life Support (ACLS) * Pediatric Advanced Life Support (PALS) * Neonatal Advanced Life
Support (NALS) * Trauma Nurse Core Course (TNCC)
• National leadership board certification through the American Nurses Credentialing Center (ANCC) or
American Organization for Nursing Leadership (AONL) within 2 years.
Experience
• 2 Years as a registered nurse in an acute care