Senior Technical Account Manager

Oracle · Bengaluru

Job Summary

As a Senior Technical Account Manager, you will serve as a trusted customer advocate and technical advisor. You will understand customer business requirements, translate them into integrated technology and process solutions, and guide customers through cloud adoption and transformation.

You will provide leadership across the solution lifecycle, coordinate cross-functional teams, and help customers deploy and optimize Oracle Cloud workloads. This role combines technical depth, customer relationship management, and program delivery expertise to drive successful customer outcomes.

Key Responsibilities

Partner with customers to understand business goals, technical requirements, challenges, and desired outcomes, then translate them into practical solution designs.
Conduct fit-gap assessments and develop roadmaps for transitioning, implementing, and optimizing customer solutions.
Define and align the functional and technical vision for program solutions with customer and internal stakeholders.
Lead end-to-end delivery across requirements intake, solution design, build, testing, deployment, and go-live activities.
Guide deployment of customer workloads to Oracle Cloud, support cloud-adoption models, and recommend actions to overcome delivery blockers.
Align customer solutions with Oracle product roadmaps, release cycles, business enhancements, and production break-fix requirements.
Collaborate with portfolio management and cross-functional teams, including business analysts, integration specialists, quality assurance, development, support, services, and third-party partners.
Communicate technical concepts, solution options, risks, and recommendations clearly to both technical and non-technical stakeholders.
Support strategic planning, program direction, customer satisfaction, and successful delivery of IT solutions within agreed timelines and budgets.

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

About the Company/Team Oracle Customer Success Services (CSS) helps customers realize value from Oracle technologies across Oracle Fusion applications, Oracle Cloud Infrastructure (OCI), and on-premises environments. The team works closely with customers to modernize business processes, adopt cloud services, and implement integrated solutions that support their business priorities.

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