Department Manager (Full-Time) - Oxford Street
New Balance · London Retail
JOB MISSION:
New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for Managers who can lead a high performing team, manage department operations, and engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers. Apply now for the chance to join an incredible team!
MAJOR ACCOUNTABILITIES:
Drives Business Results
- Accountable for assisting the Store Manager and Assistant Store Manager with controllable costs in store and ensure compliance to store targets
- Execute the Independence Service Model
- Drives the analysis of performance through the business KPI’s
- Forward planning and creating action plans to minimise impact and maximise opportunities
Ambassador for the Store and Brand
Assists in leading the store team to deliver the best customer store experience in retail through:
- Visual execution and optimal use of both space and fixtures
- Fitting Rooms Service/Selling
- Shop floor replenishment
- Customer outfitting
- Develops and trains sales-oriented Retail Associates equipped with product knowledge.
- Identifies and resolves problem areas within the sales area.
Team Management
- Supports the store management team to provide outstanding leadership generating high levels of motivation and commitment.
- Provides coaching and development to ensure the store is constantly striving to develop its talent.
- Ensures performance and potential is monitored continuously to provide a knowledgeable and effective associate resource through PDPs.
- Proactively manage in store HR operations – recruitment and selection, employee relations, holidays, absence, performance management, onboarding
- Proactively manage Payroll operations
- Ensures full training for all employees.
Ensures Compliance
- Adheres to the Retail Game Plan operating procedures and daily and weekly routines
- Ensures shelf availability, data integrity, shrink control.
- Ensures compliance with statutory and policy led controls.
- Delivers proposed action or programs initiated to reduce shrinkage levels in store. Monitors the effectiveness of such programs.
- Supports the training of store employees on loss prevention related areas.
REQUIREMENTS FOR SUCCESS:
- Outgoing determined self-starter
- Floor Management experience preferably at a flagship store
- Experience managing others. Demonstrated ability to lead, coach others and manage performance to standards.
- Excellent communication skills required verbal and written along with the ability to influence
- Allocates time effectively, handles multiple demands and competing priorities
- Working knowledge of P&L/business financials
- Excellent attention to detail
- Must demonstrate proficiency with PC for spreadsheets, word processing, and inventory software.
- Flexible work schedule includes weekends and holidays.
- Fluent in English.
- Sport interest desirable
ADDITIONAL BENEFITS:
- Competitive compensation
- Potential to earn more through our Retail Bonus Scheme
- Great development opportunities
- Inclusive working environments across all our European locations
- Generous staff discount
- Project involvement across our European region
- Flexible uniform package