Human Resources Executive - Holiday Inn Singapore Little India
IHG · Singapore
JOB OVERVIEW
Perform entry-level human resources and administrative duties in support of the hotel’s Human Resources programs and philosophies. Provide basic employee assistance, often serving as initial point of contact for human resources-related matters.
At Holiday Inn® we want our guests to relax and be themselves which means we need team members to:
Be you – by being natural, professional and personable in the way you are with people
Get ready – by taking notice and using your knowledge so that you are prepared for anything
Show you care – by being thoughtful in the way you welcome and connect with guests
Take action – by showing initiative, taking ownership and going the extra mile
DUTIES AND RESPONSIBILITIES
FINANCIAL RETURNS:
Assist director and manager in the creation of and work within the established Human Resources department budget and control expenses.
Assist manager in monitoring staffing to manage costs.
PEOPLE:
Interview Line Associates
Liaison with recruitment agencies and hotel schools
Co-ordinate work experience programs
Manage the on-line recruitment through the Hotel Web Site
Site inspections for schools, colleges, and universities
Correct and timely placement of internal and external advertisements
Conduct exit interviews and provide feedback on reasons for turnover
Adherence to pre, during and post employment checklists
Ensure Staff and Manager awareness of HR Policies and procedures
Ensure information relating to industrial instruments is readily available to all Staff and Managers
Assist managers in developing work practices that are in line with OH &S policies
Manage performance management system and cycle of recruitment, induction, training, development, and succession for Levels 10 - 8 and ensure process is adhered to for other positions
Assist with line staff counseling and career management
Assist line managers in the recruitment, induction, training, development, and succession for levels 3- 6.
Works with Training Manager or designate to Co-ordinate training such as:
First Aid Courses, OH&S, Workplace Rehabilitation courses.
Issue invitations to attend internal and external programs
Maintain records of training attendance
Implement Orientation
Promote and facilitate cross training, job rotation, and multi skilling
Conduct training for line Associates
Conduct departmental skills audits
Initiate programs which foster good work relations such as social club and consultative committees
Maintenance of employee files
Maintenance and administration of OH&S work place cases, as well as the management of rehabilitation programs
Manage standardized responses to correspondence
Prepares and administers detailed induction program for new staff
Regularly communicates with staff and maintains good relations
Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community.
GUEST EXPERIENCE:
Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation through ongoing training
Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
RESPONSIBLE BUSINESS:
Adhere to time frames established by Head Office
Data Base Management
Provides input for probation and formal performance appraisal discussions in line with company guidelines
Perform other duties as assigned.
ACCOUNTABILITY
To implement HR policies and HR systems framework as directed by your superior whilst maintaining good employee relations. You will also help to create a desired work culture around our Winning Ways of the InterContinental Hotels Group and embrace the IHG Commitment.
QUALIFICATIONS AND REQUIREMENTS
Diploma in Human Resources, Training or Business Administration plus 1 year of relevant experience or an equivalent combination of education and work-related experience. Knowledge of Local Labour and Employment Regulations preferred. Proficient in the use of Microsoft Office. Good communication skills and writing skills.
Perform entry-level human resources and administrative duties in support of the hotel’s Human Resources programs and philosophies. Provide basic employee assistance, often serving as initial point of contact for human resources-related matters.