Client Service Director, Insurance Management

Arthur J. Gallagher · Grand Cayman

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At Artex, we reimagine what risk management can be and we do it with bold thinking, deep expertise, and an unwavering belief in what’s possible. As part of our global team, you’ll help clients navigate complex risks through creative, forward-looking solutions that go beyond the expected. This is a place where innovation is encouraged, ideas are welcomed, and no two days look the same. We’re a community of confidently curious problem-solvers, opportunity seizers, and collaborative thinkers, working together to challenge convention and shape the future of our industry. Here, you’ll be supported to explore your potential, grow your expertise, and make a meaningful impact on a global scale.

 The Client Service Director (CSD) will deliver, lead and be ultimately accountable for a specific group of Artex Capital Solutions (ACS) insurance management clients. The CSD will have overall responsibility for specific client business relationships and will lead a team focused on all aspects of the provision of client insurance management services.

• Overall responsibility for the client relationships within a specific group of assigned clients, ensuring the highest possible client service levels.
• Provide managerial oversight of accounting and transaction operational services provided by Vice Presidents and Account Executives to a portfolio of assigned clients.
• Execute on ACS dominate priorities.
• Perform a review function on complex client working paper files. 
• Lead the development and administration of ACS client service systems and procedures.
• Follow all policies and procedures in accordance with applicable laws, rules, regulations and Artex internal risk control standards, assisting the ACS Compliance Officer with remedial actions for any client related non-compliance occurrences.
• Lead and develop an efficient team through effective delegation, communication, performance management, individual development plans and reward/recognition practices.
• Provide mentoring, and coaching, technical support and training to Vice Presidents and Account Executives in their team.
• Monitor staff performance, providing encouragement and training and motivation, and periodically review processes, procedures and staffing levels within assigned.
• Provide technical training and support to Vice Presidents and Account Executives.
• Cultivate an environment that supports diversity and reflects the Gallagher Shared Values.
• Attend relevant conferences, seminars, participate in panel discussions and attend industry events.
• Liaise with the Commercial Director and Managing Director to drive and develop business relationships and opportunities for ACS both locally and internationally.
• Contribute as a leader in the ACS Insurance Management team.
• Facilitate potential regulator dialogue regarding the insurance regulatory landscape.
• Support Global SAA discussions and provide regular reports to the ACS Commercial Director on Insurance Management product expansion and revenue generating initiatives

• At least 8 years’ recent (re)insurance experience in a financial reporting, accounting or auditing role with a (re)insurer, Insurance Manager or audit firm.
• An accounting designation (CA, CPA, ACA, ACCA) preferred.
• A demonstrated track record in executing structured reinsurance, retroactive reinsurance or insurance risk securitization transactions, or an equivalent background.
• At least 5 years of demonstrable people management experience, preferred.
• Significant knowledge of the Cayman reinsurance market and regulatory environment.
• Experience working with regulators in either Bermuda, Cayman, Ireland or the United Kingdom would be advantageous.
• Strong financial reporting and/or analytical skills.
• Advanced computer literacy skills, including Excel, Word and PowerPoint.
• Ability to manage teams, multi-task and adapt to changing priorities.
• Highly motivated individual who is deadline driven and committed to delivering an excellent level of client service.
• Confident, strong communicator in a variety of settings including client board meetings (written and verbal)
• Flexible enough to maintain high quality work in a fast-paced, changing environment.

• Overall responsibility for the client relationships within a specific group of assigned clients, ensuring the highest possible client service levels.
• Provide managerial oversight of accounting and transaction operational services provided by Vice Presidents and Account Executives to a portfolio of assigned clients.
• Execute on ACS dominate priorities.
• Perform a review function on complex client working paper files. 
• Lead the development and administration of ACS client service systems and procedures.
• Follow all policies and procedures in accordance with applicable laws, rules, regulations and Artex internal risk control standards, assisting the ACS Compliance Officer with remedial actions for any client related non-compliance occurrences.
• Lead and develop an efficient team through effective delegation, communication, performance management, individual development plans and reward/recognition practices.
• Provide mentoring, and coaching, technical support and training to Vice Presidents and Account Executives in their team.
• Monitor staff performance, providing encouragement and training and motivation, and periodically review processes, procedures and staffing levels within assigned.
• Provide technical training and support to Vice Presidents and Account Executives.
• Cultivate an environment that supports diversity and reflects the Gallagher Shared Values.
• Attend relevant conferences, seminars, participate in panel discussions and attend industry events.
• Liaise with the Commercial Director and Managing Director to drive and develop business relationships and opportunities for ACS both locally and internationally.
• Contribute as a leader in the ACS Insurance Management team.
• Facilitate potential regulator dialogue regarding the insurance regulatory landscape.
• Support Global SAA discussions and provide regular reports to the ACS Commercial Director on Insurance Management product expansion and revenue generating initiatives

• At least 8 years’ recent (re)insurance experience in a financial reporting, accounting or auditing role with a (re)insurer, Insurance Manager or audit firm.
• An accounting designation (CA, CPA, ACA, ACCA) preferred.
• A demonstrated track record in executing structured reinsurance, retroactive reinsurance or insurance risk securitization transactions, or an equivalent background.
• At least 5 years of demonstrable people management experience, preferred.
• Significant knowledge of the Cayman reinsurance market and regulatory environment.
• Experience working with regulators in either Bermuda, Cayman, Ireland or the United Kingdom would be advantageous.
• Strong financial reporting and/or analytical skills.
• Advanced computer literacy skills, including Excel, Word and PowerPoint.
• Ability to manage teams, multi-task and adapt to changing priorities.
• Highly motivated individual who is deadline driven and committed to delivering an excellent level of client service.
• Confident, strong communicator in a variety of settings including client board meetings (written and verbal)
• Flexible enough to maintain high quality work in a fast-paced, changing environment.

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