Senior Analyst - Branch Support

Arthur J. Gallagher · Bengaluru

Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

The Senior Process Associate (SPA) – Cash Application is responsible for ensuring accurate and timely application of customer payments across various payment channels. The role requires strong analytical skills, customer focus, and the ability to work with high volumes while maintaining accuracy and compliance with internal controls.

How you'll make an impact

Responsibilities:

Cash Posting & Allocation

Process and post customer payments (ACH, wire transfers, checks, credit cards) in ERP systems
Accurately apply payments to customer invoices based on remittance details
Research and resolve unapplied/unidentified cash on a timely basis
Maintain and monitor customer account reconciliations

Remittance & Query Management

Review remittance advice from multiple sources (emails, portals, bank statements)
Coordinate with customers, AR teams, and internal stakeholders to clarify payment discrepancies

Reporting & Compliance

Support daily/weekly/monthly cash application reporting as required
Ensure adherence to internal controls (SOX, audit compliance)
Assist in month-end closing activities including reconciliations and variance explanations

Process Improvement

Identify process gaps and propose enhancements for accuracy and efficiency
Participate in process standardization and automation initiatives
Support onboarding and training of new team members if require

Key Competencies

Attention to detail
Customer service orientation
Time management
Team collaboration
Process discipline
Adaptability

About you

Qualifications:

Bachelor’s degree in Commerce, Finance, Accounting, or related field
3+ years of experience in AR – Cash Application in a shared services environment
Strong understanding of O2C/AR processes
Proficiency in MS Office
Strong analytical, problem-solving, and communication skills
Ability to manage high-volume transactions with accuracy
Proficient in handling calls and escalations with On-shore and Branches
Flexible to work in shifts if required

Preferred Qualifications

Experience working with banking portals and lockbox systems.
Exposure to global customers
Knowledge of SLA/KPI-driven environments.

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

Competitive compensation
Comprehensive benefits programs designed to support your well-being
Career development opportunities and ongoing learning
A collaborative, people-first culture with accessible leadership
The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)