Advanced Field Service Engineer

Honeywell · Cairo

Key Responsibilities

Migrations: Perform on/off process migrations for DCS (Experion/TPS) and Safety systems (FSC/SM).
On-site Support: Provide high-quality technical assistance, installation, commissioning, maintenance, and repair services for equipment or systems at customer locations.
Troubleshooting: Diagnose and resolve complex technical issues promptly and efficiently to minimize equipment downtime and ensure optimal performance.
Customer Interaction: Engage with customers to understand their requirements, address inquiries, and provide training on equipment operation and maintenance.
Documentation: Maintain accurate, detailed records of service activities, including service reports, equipment status, and updates on customer interactions.
Preventive Maintenance: Develop and execute preventive maintenance schedules to proactively identify and address potential equipment issues before they become critical.
Collaboration: Work closely with cross-functional teams, including engineering, sales, and customer support, to provide comprehensive customer service and solutions.
Technical Expertise: Stay updated with the latest industry trends, product knowledge, and emerging technologies to enhance technical skills and provide effective support.
Safety and Compliance: Adhere to company safety policies and procedures, as well as regulatory guidelines, during all on-site service activities.
Travel: Travel to customer sites as required, both domestically and internationally, to support business needs.

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy. As an Advanced Field Service Engineer at Honeywell, you will be responsible for providing advanced technical support and service for control and safety systems. You will play a crucial role in ensuring the optimal performance and reliability of our systems while delivering exceptional service to our customers. You will report directly to the GPE PA Leader. This position is based in Cairo, Egypt, and provides support to customers throughout the surrounding on a hybrid work schedule. In this role, you will impact customer satisfaction and operational efficiency by troubleshooting, diagnosing, and resolving complex DCS/Safety control issues, and performing online migrations. You will also mentor junior technicians and ensure strict adherence to industry standards, safety protocols, and Honeywell’s policies and best practices.

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