Technical Accounting Team Manager
Aon · Kraków
Technical Accounting Team Manager
Team Manager is responsible for the end‑to‑end leadership of a large, high‑performing Technical Accounting team, with a focus on fostering a collaborative environment, supporting a team of specialists, and maintaining an effective partnership with an important external stakeholder. The role includes setting clear priorities, planning and distributing workload, supervising performance, and providing coaching and support to enable consistent, high‑quality delivery.
An important requirement is solid experience in leading and motivating larger, teams with varied strengths in a dynamic environment, including the ability to address challenges constructively, encourage accountability, and sustain engagement. The Team Manager will also act as the primary contact for key stakeholders requiring sophisticated partner leadership skills, the ability to understand and appropriately challenge requirements, communicate sophisticated topics in a clear and conscientious way, and proactively handle expectations, potential issues, and continuous improvement initiatives to support and strengthen a critical business relationship.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
- Organize and supervise current operations so that the team meets Service Level Agreements (SLAs), quality requirements and follows the agreed process
- Work closely with Partners to ensure that all work is carried out in a timely manner and to a high standard
- Secure proper back up structure plus plan for SPOF (Single Points of Failure)
- Ensure that processes are documented and that knowledge is gathered and shared within the team
- Analyze data on the output of the team's work and identify issues or trends connected to errors, time-consuming tasks, under or over capacity
- Lead financial services projects, from initiation to completion, ensuring timely delivery and partner satisfaction.
- Prepare and present clear and concise report writing for internal and external partners.
- Apply conflict resolution skills to address financial discrepancies and team challenges optimally.
- Engage in talent management and team management activities, including performance reviews, coaching, and mentorship.
- Design and deliver training and development programs for the accounting team, fostering continuous improvement.
- Engage the team in identifying processes, tools and documentation that can be improved, and encourage team members to suggest and implement ways to enhance service delivery
Skills and experience that will lead to success
- Fluency in English, both written and spoken, Dutch would be an additional asset
- Confirmed experience leading and motivating large, complex teams in a fast‑paced, high‑pressure environment.
- Demonstrated ability to set clear priorities, plan and distribute workload, and supervise team performance
- Strong people leadership skills, including coaching, mentoring, and providing day‑to‑day support to high‑performing specialists.
- Ability to understand, challenge, and refine stakeholder requirements in a constructive and solution‑oriented manner.
- Proven record of driving continuous improvement initiatives to enhance processes, controls, and service quality.
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