Manager of Technical Solution Specialist Middle East (x|f|m)
Sartorius · Saudi Arabia
The Manager of Application Specialists Middle East (x|f|m) is responsible for developing and leading the local Application Specialist team to provide world-class technical expertise that supports business growth, customer success, and commercial excellence. The role ensures the team delivers high-quality application support, strengthens customer relationships, and enables the sales organization to achieve its strategic objectives while positioning the company as a trusted solution provider.Grow with us – Your Responsibilities
- Use technical knowledge and process experience to support Sales and Application Specialists in evaluating customer opportunities, defining technical strategies, and maximizing business growth through successful trials/demo´s and solution implementation.
- Establish and standardize trial/demo processes, ensuring high-quality technical execution and maximizing conversion from evaluation to commercial success.
- Establish standardized customer installation/training SOP procedures that improve customer experience, technical adoption, and long-term satisfaction.
- Develop and coach distributor application specialists across the Middle East to ensure consistent technical support and customer experience.
- Allocate and prioritize Application Specialist resources across regions in close collaboration with Head of Sales to maximize business impact and align with commercial priorities.
- Lead the resolution of complex customer technical issues and escalations and ensure timely and professional support.
- Lead the development of application expertise for key product portfolios and promote the sharing of technical best practices, customer success stories, and application knowledge.
- Collaborate with Sales, Marketing, and Business Units/Emerging Business Units to understand market trends, customer needs and application opportunities.
- Support field marketing activities by providing technical expertise and evaluating the effectiveness of application-focused customer initiatives.
- Support product positioning by providing customer insights and application expertise to Marketing and Business Units/Emerging Business Units.
- Build and maintain strong relationships with key customers, application experts, and KOL to strengthen the company's technical reputation and market presence
- Develop individual training and competency plans to strengthen the technical, commercial, and communication capabilities of the Application Specialists.
- Lead, coach, and develop the Application Specialist team while ensuring succession planning, resource optimization, and high employee engagement.
What will convince us
- Master degree in biotechnology, biochemistry or similar life science disciplines
- Minimum 5-8 years of experience in life science industry with process development and manufacturing experience,
- Minimum 3 years of team management experience
- Proven skills of relevant process unit operations in cGMP bioprocessing
- Good market knowledge and certain network in the biopharmaceutical industry
- Strong leadership, coaching, and collaboration skills with the ability to influence cross-functional teams without direct authority.
- Strong problem-solving and conflict resolution skills, with the ability to manage customer escalations and complex technical situations.
- Proven ability to prioritize resources and manage multiple projects in a fast-paced commercial environment.
- Drive a high-performance culture by coaching, mentoring, and developing the Application Specialist team while fostering collaboration, accountability, continuous improvement, and customer focus.
- Good training and presentation skills
- Proven software skills, e.g. Microsoft Office and CRM
- Fluent in English and Arabic
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers