Credit Officer
SLR Consulting · Sydney
Credit Officer – Finance APAC
About the Business
At SLR Consulting, we are global leaders in sustainability solutions, helping our clients address some of the world's most complex environmental, engineering and advisory challenges. With more than 5,000 employees across six regions and 35 specialist practice areas, we're united by a collaborative One Team culture and a commitment to Making Sustainability Happen
About the Role
Our APAC Finance team has an opportunity for a Credit Officer to join our Sydney office on a permanent, full-time basis.
The Credit Officer will be responsible for the day-to-day management of an allocated portfolio of customer accounts in APAC, with a particular focus on customers across our Asia region.
Reporting to the APAC Finance Manager, you will work closely with wider teams across Finance, Billing, Project Managers, Project Support Managers and other relevant stakeholders to resolve issues affecting payment and ensure a professional and consistent approach to credit management.
Key Responsibilities
- Proactively monitor outstanding and overdue invoices and follow up customers in accordance with agreed credit procedures.
- Maintain regular contact and follow up with customers regarding outstanding balances, payment dates and payment arrangements, escalating missed commitments appropriately.
- Assist with the management and reduction of aged debt, particularly accounts exceeding agreed payment terms.
- Maintain accurate and timely collection notes, payment commitments and account information within the relevant systems.
- Identify accounts showing signs of increased credit risk and escalate concerns to the Credit Manager - APAC.
- Assist with credit assessments of new and existing customers and monitoring existing customer exposure and payment performance and escalate higher risk credits.
- Liaise with customers regarding account balances, invoices, payment requirements and account queries and follow up queries internally.
- Develop and maintain professional working relationships with customers and internal stakeholders across Asia.
- Support the business in maintaining positive client relationships and maintain professional discussions regarding sensitive payment discussions.
- Maintain accurate customer and account information. Identify data discrepancies and work with the relevant teams to correct information where appropriate.
- Support improvements to the accuracy and efficiency of credit administration and collection processes.
- Use Cash App and other relevant systems to manage collection activity, account notes, follow-ups and escalations.
Key Performance Indicators
- Timely collection of outstanding debt within the allocated portfolio
- Reduction and effective management of overdue and aged debt.
- Accurate and timely follow-up of customer accounts.
- Accurate recording of collection activity, payment commitments and account notes.
- Timely identification and escalation of credit risks.
- Effective resolution and progression of invoice disputes.
- Quality and accuracy of customer and credit information.
- Appropriate and effective use of Cash App and other credit systems.
- Positive and professional communication with customers and internal stakeholders.
- Effective collaboration with Finance, Billing, Project Managers and operational teams.
About You
- 2–4 years' experience in credit control, accounts receivable or a related finance function, with relevant experience considered in lieu of formal qualifications.
- Practical understanding of credit control and accounts receivable processes.
- Experience managing customer accounts and following up overdue debt.
- Strong written and verbal communication skills to appropriately conduct firm payment conversations.
- Ability to build effective relationships with customers and internal stakeholders.
- Strong attention to detail and accurate record keeping.
- Good organisational and time-management skills.
- Commercial awareness and a customer-focused approach.
- Strong team player with a collaborative approach.
- Professional, resilient and solution-focused attitude.
- Experience dealing with customers across Asia or other international markets would be advantageous.
- Understanding of different cultural and commercial practices across Asian markets would be advantageous
Our Benefit
At SLR Consulting, we're proud of our collaborative and supportive culture. We recognise that flexibility looks different for everyone, which is why we offer a range of benefits designed to support your wellbeing, development and work-life balance.
You can view our full benefits offering here.
Next Steps
We make hiring decisions based on experience, capability and potential. We are committed to fostering an inclusive recruitment experience and encourage you to let us know of any reasonable adjustments you may require throughout the process.
Please note that unsolicited applications from recruitment agencies will not be accepted unless engaged through our preferred supplier arrangements.