INDUSTRIAL RELATIONS,SENIOR EXECUTIVE.WTCMY GO HO People & Office Services Team
Watsons · Malaysia
Responsibilities
- Handle employee disciplinary cases, including fact-findings investigation, documentation, and resolution of misconduct matters.
- Manage attendance-related misconduct cases, including absenteeism, tardiness and unauthorized absence from work.
- Prepare, draft, and review IR-related correspondence including Show Cause Letters, Warning Letters, Suspension Letters, Domestic Inquiry (DI) Letters and other disciplinary and employment-related letters.
- Coordinate and conduct a proper Domestic Inquiries (DI), including preparation of case files, witness, minute-taking, DI findings and issuance of outcome letters.
- Manage all matters relating to compliance with local employment laws, regulations, and statutory requirements.
- Coordinate and manage Labour Office audits and inspections.
- Prepare, track, maintain, and update Industrial Relations, disciplinary, attendance, and compliance reports.
- Support Industrial Relations related projects and initiatives.
- Provide guidance and support to managers on disciplinary procedures, attendance management, grievances handling and employee relations matters.
- Partner and/or support People Partners and department leaders to resolve employee relations issues effectively.
- Perform any other ad hoc duties and projects as assigned from time to time.
Qualifications/ Skills/ Experiences
- Bachelor's Degree in Human Resource Management, Industrial Relations, Law, Business Administration, or a related discipline.
- Minimum 3 years of experience in Industrial Relations, Employee Relations, or Human Resources.
- Practical experience in handling disciplinary matters and employee misconduct cases.
- Hands-on experience in drafting Industrial Relations and disciplinary letters.
- Experience conducting and coordinating Domestic Inquiries (DI).
- Experience handling Labour Office audits, inspections, and compliance matters.
- Good understanding of Malaysian labour laws and employment regulations.
- Good verbal and written communication skills in English and Bahasa Malaysia.
- Excellent report preparation, tracking and follow-up.
- Proficient in Microsoft Office applications, Microsoft Word, Microsoft Excel and Microsoft PowerPoint.
- Strong attention to detail and accuracy.
- Ability to handle sensitive employee relations matters with professionalism and sound judgment.
- Proactive, resourceful, and results-oriented.
- Good problem-solving and decision-making capabilities.
- High level of integrity and confidentiality.
Watsons Malaysia is part of AS Watsons Group, the world’s largest international health and beauty retailer operating over 16,000 stores under 12 retail brands in 28 markets, with over 130,000 employees worldwide. For the fiscal year 2022, AS Watsons Group recorded revenue of US$22 billion. Every year, we are serving over 5.5 billion shoppers via our O+O (Offline plus Online) technology-enabled platforms.
Watsons Malaysia is the leading health and beauty retailer with more than 650 Watsons stores and growing in the country serving the needs of all Malaysians. Watsons continues to inspire our customers to enjoy life to the fullest and set the standards in the health, wellness, and beauty market, providing personalised advice in health, beauty, and personal care on top of its market-leading product ranges, making customers LOOK GOOD, DO GOOD, FEEL GREAT every day.
Since 2009, Watsons has been the No.1 pharmacy/drugstore brand in Asia Pacific for the 13th year running*. On top of that, Watsons Malaysia won Platinum Award for the Best in Retail Category 2022 by Putra Brands Award, a premier and only brand award in Malaysia voted by Malaysian consumers. Watsons Malaysia is also the No. 1 Retailer Most Preferred Graduates Employers to Work for by Talentbank Graduates' Choice Award 2022.
*Campaign Asia-Pacific “Asia’s Top 1000 Bands online study over 8,000 respondents across 14 markets in Asia Pacific region”.
The Senior Executive, Industrial Relations is responsible for managing employee and industrial relations matters, ensuring compliance with Malaysian employment laws and regulatory requirements, and supporting the Company employee discipline and compliance initiatives.