Assistant Manager A/CMI Account Management
Atlas Air · Hong Kong, Shanghai
Join Atlas Air Worldwide. Move the World with Us!
At Atlas Air Worldwide, we’re not just an airline, we’re a global engine powering cargo, passenger, and leasing operations across more than 70 countries. As a leader in outsourced aviation logistics, we’re built on a foundation of safety, service excellence, integrity, innovation, teamwork, and responsibility. With over 30 years of history, a modern all-Boeing fleet, and nearly 5,000 teammates collaborating across operations, technical, and corporate functions, we’re driven by purpose.
If you're ready to grow, innovate, and help us deliver excellence every single day, you belong here.
Position Summary:
Assist and support Manager A/CMI Services & Solutions, Asia Pacific in day-to-day commercial, service and accounting matters for ACMI and CMI customers in Asia Pacific. Coordinate with other departments as needed to accomplish the above.
Major Job Accountabilities:
- Support the Manager A/CMI Services & Solutions, Asia Pacific in the management of A/CMI and designated accounts and develop strong internal and external relationships.
- Coordinate with relevant teams to respond to all regional A/CMI and designated account operational and commercial requests and inquiries.
- Work cross-functionally with Customer Services, Operations, Finance, Legal and all other relevant teams and parties to ensure collaboration for smooth operations, filings and new agreements or initiatives related to A/CMI programs.
- Assist the Accounting Department with all designated accounts receivable issues.
- Support operations groups to ensure customer requirements are effectively communicated and implemented.
- Manage teams and Salesforce updates for APAC accounts.
- Coordinate the generation of data/reports as required by customers to support operational & analytical needs.
- Support APAC regulatory & slot oversight as assigned.
- Maintain sales manuals, guides and policies.
- Adhere to all key company policies including Antitrust, Foreign Corrupt Practices Act, Credit, Billing and Collection policies.
- Prepare client briefings for Regional VP & Director as required.
- Perform other duties as assigned.
Qualifications:
- Bachelor's degree or equivalent work experience
- Minimum 5 years of airline or air logistics experience in sales, customer service and/or account management in the Asia Pacific region, knowledge and experience in all phases of cargo operations including ACMI, scheduled and charter operations (commercial and military) would be an advantage
- Experience in widebody freighter operations and network planning preferred
- Market knowledge and an established industry network
- Demonstrated ability to follow through and work with people, both as a direct report and through collaboration
- Customer focused mindset and attitude
- Demonstrated ability to work and collaborate with people, strong interpersonal and facilitation skills
- Strong project management, data analysis and communication skills
- Ability to independently organize and execute multiple tasks under time constraints and tight deadlines
- Self-motivated and proactive individual with a broad view of business objectives
- Strong sense of responsibility, time flexibility and full commitment to assigned work
- Proficient in Excel, Word and Powerpoint
- Excellent written and oral communication skills in Chinese and English
- Ability to travel as needed
At Atlas Air Worldwide, we believe in the power of people, the promise of innovation, and the responsibility we hold to each other, to our customers, and to the planet. Join us and be part of a team that lifts more than cargo; we lift ambition.
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