Senior Account Manager

Deluxe · United Kingdom

Job

Description

Company

As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content Distribution, Localization, Accessibility and Mastering while leading end-to-end innovation with unparalleled scale and agility across the Streaming, Theatrical, Broadcast and Mobile landscapes. With headquarters in Los Angeles and offices around the globe, the company employs over 3,500 of the most talented and experienced industry individuals worldwide. For more information, please visit www.bydeluxe.com

Full-Time, Permanent Position

Location: Holborn, London

Position Overview

We’re searching for an experienced communicator and process expert to take ownership within our elite customer services team in London, managing the world’s biggest films, from scripting through to theatrical release — and beyond. As our Cinema Senior Account Manager, you’ll be a senior go-to person for your customer’s global theatrical releases, guiding each title through asset creation, technical production, and delivery pipelines — working as part of a team reporting into one of our Senior Account Directors.

This isn’t just account management — it’s the expertise that launches films to silver screens across the world. You’ll be a trusted senior partner for clients, an experienced orchestrator across teams, and a steady, seasoned force that keeps complex workflows humming. If you love cinema, love solving puzzles, thrive in fast-paced environments, and know how to make things happen at scale, this is your moment.

Position Responsibilities

Own the journey: As a senior member of an elite team, you’ll own the full lifecycle of film titles — from scripting and localization through cinema mastering, theatrical delivery and licensing.
Mentor and guide: Support the development of junior members of the team, sharing expertise and best practice to raise the bar.
Be the connector: Unite Deluxe’s creative, technical, and operational teams to ensure clarity, cohesion, and momentum.
Communicate with confidence: Keep clients and stakeholders informed, supported, and delighted every step of the way.
Stay ahead of the curve: Anticipate roadblocks before they appear, and drive solutions that protect timelines and quality.
Keep systems sharp: Ensure that all project data, milestones, and updates are accurate and always up to date.
Champion excellence: Drive top-tier quality across subtitling, audio mixing, picture editing, mastering, QC and delivery.
Elevate the workflow: Identify and implement opportunities to streamline processes and deliver a smoother, smarter operational experience.

Key Requirements

The ideal candidate will have a strong interest in cinema/film, as well as:

5+ years’ experience in account management, project management, post-production, localization, or a customer-facing position, with a track record of taking on increasing responsibility.
A proven track record managing multi-stakeholder projects and complex, high-value accounts with tight turnarounds.
Experience mentoring and supporting development.
Exceptional communication skills — you can zoom out for big-picture strategy and zoom in for precise detail.
An experienced, collaborative mindset and the relationship-building skills to align teams and clients effortlessly.
A strong understanding of end-to-end workflows, from script to screen.
Manage assigned client accounts to support timely invoicing and payment collection.

Diversity Statement

Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees. Applicants will receive consideration for employment without regard to, and will not be discriminated against, based on race, colour, religion, national origin or ancestry, sex, age, physical or mental disability, sexual orientation, gender identity or expression.

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