STILL UK Service Coordinator- Exeter
Dematic · Exeter
Are you ready to play a key role in delivering exceptional customer service? At STILL Material Handling, we're looking for a Service Coordinator to join our team in Exeter.This is a pivotal position where you'll manage customer communications relating to breakdowns and service requirements, while coordinating a team of field-based Service Engineers. You'll play a vital role in ensuring we deliver first-class service, maximise engineer efficiency, and provide an outstanding customer experience.
We offer:
We believe in supporting our employees both professionally and personally. As part of the STILL team, you'll enjoy:
- Flexible Working: Hybrid and adaptable working arrangements to support a healthy work-life balance.
- Financial Benefits: Competitive salary, salary sacrifice pension scheme, life assurance, discretionary annual bonus, and access to exclusive employee discounts and vouchers.
- Generous Annual Leave: 25 days' holiday plus bank holidays.
Tasks and Qualifications:
Responsibilities
- Coordinate and dispatch Service Engineers to breakdown and call-out activities, keeping customers informed through clear and effective communication at every stage.
- Plan and arrange work arising from Thorough Examinations and scheduled service activities.
- Organise third-party work through approved suppliers when required.
- Deliver excellent customer service and maintain professional call-handling standards.
- Maintain accurate planning and scheduling data.
- Ensure timesheet information is completed accurately and updated promptly to support efficient job processing.
- Resolve invoice-related queries in a timely and professional manner.
- Support continuous improvement initiatives that enhance service delivery and customer satisfaction.
What We're Looking For
- Previous experience in a customer service, coordination, scheduling, or planning role.
- Experience working in a fast-paced environment.
- Excellent communication skills, with the confidence to build positive relationships at all levels, both internally and externally, via telephone, email, and face-to-face interactions.
- Strong prioritisation and decision-making abilities.
- A collaborative team player with a positive attitude.
- Proactive, self-motivated, and solution-focused.
- Excellent attention to detail and organisational skills.
- Strong IT skills, particularly in Microsoft Excel. Experience with SAP would be advantageous.
- Ability to work effectively under pressure and meet deadlines.
- Previous planning or scheduling experience would be beneficial but is not essential.
Why Join STILL?
At STILL, who you are matters. We want to get to know the person behind the application. If you share our values, take pride in a job well done, enjoy working collaboratively, and are always looking for ways to improve and grow, we'd love to hear from you.
We're committed to creating a dynamic, inclusive workplace where everyone has the opportunity to succeed. We welcome applications from people with diverse backgrounds and experiences, recognising that potential, attitude, and a willingness to learn are often just as important as previous experience.
If you're looking for a rewarding role where you can make a real impact on both customers and colleagues, apply today.