Guest Service Agent - DoubleTree by Hilton Hotel San Jose
Hilton · San Jose
The Team at the DoubleTree by Hilton Hotel San Jose is currently seeking their next Guest Service Agent to join the team.
The ideal candidates will possess:
- Availability to work a flexible schedule, including mornings, evenings, overnights, weekends, and holidays.
- Strong English communication skills with guests, team members, and management, both in person and over the phone, including professional phone etiquette.
- A genuine passion for hospitality and a commitment to delivering exceptional guest service.
- Demonstrate a genuine passion for hospitality and a commitment to delivering exceptional guest service.
- Possess strong problem-solving skills, remain calm and effective under pressure, and take ownership in resolving guest concerns while using good judgment and empowerment to create positive guest experiences.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Service Agent, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
As a Guest Service Agent, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.