Operations Analyst
IHG · Mexico
Key Responsibilities
Reporting & Operational Support
- Support recurring and ad hoc reporting and analytical requests across the Americas Operations organization.
- Partner with business stakeholders to clarify requirements, understand business needs, define expected outputs, and deliver timely reporting support.
- Prioritize and complete requests accurately and in alignment with business priorities and established timelines.
- Translate data into clear findings and effectively communicate updates and insights to leadership and non-technical stakeholders.
Reporting Maintenance & Data Quality
- Maintain existing operational reports, dashboards, queries, and recurring data outputs to ensure continued accuracy, reliability, and usability.
- Monitor reporting outputs and identify potential data quality, functionality, or performance issues.
- Troubleshoot reporting issues, query errors, and data discrepancies, partnering with stakeholders and technical teams as needed to determine root causes and support resolution.
- Perform routine data validation and quality checks to ensure reporting outputs are complete and accurate.
Reporting & Analytics Development
- Develop new reports, dashboards, queries, and analytical outputs with guidance based on defined business requirements.
- Use SQL, Tableau, Tableau Prep, Google Cloud Platform, and Microsoft Excel to support reporting, data preparation, visualization, and operational analysis.
- Translate business questions into clear, actionable reporting and analytical deliverables.
- Analyze operational data to identify trends, opportunities, and insights that support leadership decision-making and business performance.
- Incorporate stakeholder feedback to refine reporting solutions and improve usability.
Continuous Improvement
- Identify opportunities to simplify reporting processes, automate recurring outputs, and improve reporting efficiency.
- Support enhancements to existing reports and dashboards based on evolving stakeholder and business needs.
- Contribute to reporting documentation, process consistency, and the adoption of analytics tools and resources across the organization.
Required Qualifications & Skills
- Strong analytical and problem-solving skills with a high level of attention to detail.
- Ability to manage multiple priorities, organize work effectively, and meet established deadlines.
- Ability to communicate data, findings, and technical information clearly to leadership and non-technical stakeholders.
- Ability to collaborate effectively with business stakeholders and technical partners.
- Proficiency in Microsoft Office, including advanced Microsoft Excel capabilities such as pivot tables, XLOOKUPs, formulas, and data analysis.
- Experience with Tableau and Tableau Prep.
- Experience working with Google Cloud Platform or similar cloud-based data environments.
- Working knowledge of SQL, including the ability to review, maintain, and modify existing queries.
- Experience with Python, including the ability to review, troubleshoot, and maintain existing code and processes.
- Ability to learn new reporting tools, data sources, and business processes.
Preferred Qualifications
- Experience developing reports, dashboards, or data visualizations.
- Experience working with operational or business performance data.
- Experience with Python or other analytical programming languages.
- Experience identifying opportunities for reporting automation or process improvement.
Please note that this is a hybrid position and requires going to the Guadalajara office 4 times per week.
If you're interested, please apply with your resume in English