Assistant Vice President - Portfolio & Client Service
Aon · Kuala Lumpur
Assistant Vice President - Portfolio & Client Service
We’re hiring! We are looking for an Assistant Vice President - Portfolio & Client Service to join our Energy team in Malaysia.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like
The Assistant Vice President - Portfolio & Client Service will act as the portfolio control tower for complex major-client programmes, ensuring renewals, transitions, deliverables, actions and deadlines are visible, owned and actively managed.
Key responsibilities
- Maintain a reliable master view of complex insurance and reinsurance portfolios.
- Develop and manage transition, renewal and key-deliverable calendars.
- Track programme milestones, dependencies, outstanding information, actions and deadlines.
- Coordinate data and documentation requirements between clients, brokers and specialist teams.
- Develop dashboards, RAG reporting, action trackers and governance updates.
- Coordinate activities across Technical Broking, Operations, Strategic Account Management and regional and global teams.
- Monitor service standards and proactively identify programmes at risk of delay.
- Support day-to-day client servicing and ensure clear, timely communication.
- Drive follow-up, escalation and closure of outstanding actions.
Skills and experience that will lead to success
- Strong experience in complex account servicing, portfolio or programme management, insurance, reinsurance or another relevant controlled environment.
- Exceptional organisation, prioritisation and follow-through, with the ability to manage multiple concurrent deadlines and dependencies.
- Strong client-service, communication and stakeholder-coordination skills.
- Comfort working with data, dashboards and management reporting.
- Insurance or reinsurance experience is preferred; Energy and Oil & Gas experience is advantageous but not essential.
- Candidates with strong transferable capabilities and the ability to rapidly develop Energy insurance knowledge will be considered.
- Ability to identify delivery risks early and drive timely follow-up and escalation.