Security Supervisor
Caesars Entertainment · Chandler
- Serves as a leader for team members. Motivate team members by fostering teamwork, team member engagement, and open communication.
- Prepares and/or assists in the preparation of annual budget and operation forecast; prepares regular and special reports; maintains necessary records and files.
- Assures optimum guest service through the delivery of excellent customer service.
- Works effectively with all departments assuring efficient security support is provided when needed.
- Research and formulates policies and procedures.
- Conducts in-depth confidential investigations as deemed necessary to protect the assets, reputation and business integrity of the company, or as directed by the Legal staff or senior management.
- Research, examines, formulates and presents in-depth analysis and reports (written/oral) for senior and corporate management regarding the successes, challenges, and opportunities necessary to achieve optimum guest service, asset protection and business integrity.
- Establishes and maintains a progressive and empowered work force.
- Trains, counsels and coaches assigned personnel in the performance of their duties; prepares and presents Performance Appraisal Reviews.
- Recommends and/or approves changes in the department, including hiring, promotion, demotion and termination of personnel.
- Recommend wage and salary adjustments within established guidelines.
- Maintains professional skills by staying abreast of current technical developments and participation in developmental programs available within and outside the company.
- Spends time interviewing, selecting, and training employees.
- Provides for safety and security.
- Handles employees' complaints or grievances.
- Recommends disciplinary action or disciplines employees.
- Monitors legal compliance with federal, state, and gaming laws.
- Participates in the development of key assumptions and critical documents.
- Continually evaluates and monitors Harrah’s Northern California’s activity and financial performance to ensure that goals and plans are achieved.
- Communicate both written and orally with the department and Senior Management
- Attend Hearings at Federal and State Courts for Guest Liability Claims.
- Liaison with Fire Department, Health Department, EPA, Sheriff’s Department and local police departments.
- Possess a thorough knowledge of Microsoft Works, Excel, Power Point and Publisher Programs.
- Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
- All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member, front or back of house, should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up, look around (“head on a swivel”); look for opportunities to greet guests and others; please remember that when you are on the floor, you are “on stage”.
- Team members will participate in all mandatory meetings and pre-shift BUZZ sessions.
- Must be able to get along with co-workers and work as a team.
- Ability to read, write, speak and understand English.
- Must be able to respond to visual and aural cues.
- Must present a well-groomed, professional appearance.
- Meets the attendance guidelines of the job and complies with all state, federal and regulatory policies and procedures.
- Must be able to work a varied schedule including holidays, nights and weekends as needed.
- Must be able to work a reasonable amount of overtime when required.
- Perform other duties as assigned.
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