Logistics Analyst – Financial Support & Cargo Claims
Penske Truck Leasing · Beachwood
Position Summary:
The Logistics Analyst manages the auditing, payment integrity, and continuous improvement of freight billing, final mile delivery charges, and cargo claims. This role leverages data analytics to drive cost accuracy, improve operational efficiency, and maximize claims recovery.
Major Responsibilities:
Freight & Final Mile Audit
• Audit delivery charges: Verify final mile delivery invoices against proofs of delivery (POD) and service level agreements.
• Maintain pricing models: Ensure carrier rate updates are accurately reflected in payment systems to prevent billing exceptions.
• Resolve payment exceptions: Perform root-cause analysis on billing errors and audit failures, collaborating with internal teams and carriers to resolve issues quickly.
Claims Management & Data Analytics
• Track cargo claims: Monitor and report on open claims, aging, recovery rates, and denial ratios.
• Identify loss trends: Analyze historical claims data to uncover root causes of recurring cargo damage/loss and escalate findings for corrective action.
• Manage reporting & KPIs: Extract and clean datasets from internal and external transportation management systems (TMS) to deliver weekly/monthly performance dashboards.
Process Improvement
• Optimize workflows: Lead initiatives to reduce invoice errors, shorten payment cycle times, and improve claims recovery outcomes.
• Document processes: Map out current and future-state workflows to support system updates and team training.
• Standard operations: Handle recurring data-pulling tasks and apply established business rules to daily error management.
• Audit delivery charges: Verify final mile delivery invoices against proofs of delivery (POD) and service level agreements.
• Maintain pricing models: Ensure carrier rate updates are accurately reflected in payment systems to prevent billing exceptions.
• Resolve payment exceptions: Perform root-cause analysis on billing errors and audit failures, collaborating with internal teams and carriers to resolve issues quickly.
Claims Management & Data Analytics
• Track cargo claims: Monitor and report on open claims, aging, recovery rates, and denial ratios.
• Identify loss trends: Analyze historical claims data to uncover root causes of recurring cargo damage/loss and escalate findings for corrective action.
• Manage reporting & KPIs: Extract and clean datasets from internal and external transportation management systems (TMS) to deliver weekly/monthly performance dashboards.
Process Improvement
• Optimize workflows: Lead initiatives to reduce invoice errors, shorten payment cycle times, and improve claims recovery outcomes.
• Document processes: Map out current and future-state workflows to support system updates and team training.
• Standard operations: Handle recurring data-pulling tasks and apply established business rules to daily error management.
About Penske Logistics
Penske Logistics engineers state-of-the-art transportation, warehousing and supply chain management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more.
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