Diyafa Training Programme - برنامج ضيافة لمركز دبي التجاري العالمي

Dubai World Trade Centre · United Arab Emirates

About the Difaya Training Programme

The DWTC Difaya Training Programme is designed to develop the next generation of Emirati hospitality professionals through a structured learning and development journey.

This two-year, full-time employment programme provides participants with comprehensive training and practical experience across key hospitality functions, including Food & Beverage Service, Food Hygiene, Customer Care, and guest-facing operations. The programme places a strong emphasis on service excellence, communication, professionalism, and cultural representation to prepare participants for successful careers within the hospitality and events industry.

Key Learning Areas

Food & Beverage Service
Food Hygiene and Safety
Customer Care and Guest Services
Hospitality Operations
Service Excellence
Communication and Interpersonal Skills
UAE Cultural Representation and Professional Etiquette
Teamwork and Collaboration
Health, Safety, and Operational Standards
Personal and Professional Development

Eligibility Criteria

Nationality

UAE Nationals holding a valid UAE Passport and Family Book (Khulasat Al Qaid) or Marsoom.

Age

Between 18 and 30 years old.

Education

High School Certificate or Diploma.

Language

Very good verbal and written communication skills in English.

Availability

To work full-time.
Willingness to work a 9-hour shift, including shift work where business requirements apply.

What We Are Looking For

We are seeking enthusiastic and motivated UAE Nationals who are:

Passionate about building a career in hospitality and customer service.
Customer-focused with excellent interpersonal and communication skills.
Professional, adaptable, and eager to learn.
Committed to delivering exceptional guest experiences.
Able to work effectively in a dynamic, fast-paced environment.
Team players with a positive attitude and a strong sense of responsibility.

What We Offer

Full-time employment with Dubai World Trade Centre.
A structured two-year hospitality development programme.
Practical training across multiple hospitality functions.
Coaching, mentoring, and continuous learning opportunities.
Exposure to world-class exhibitions, conferences, and international events.
Career development opportunities within one of the region's leading hospitality and events organisations.

Begin your hospitality career with Dubai World Trade Centre and become part of a team dedicated to delivering exceptional experiences to guests from around the world.

About Dubai World Trade Centre (DWTC) A global business facilitator since 1979, Dubai World Trade Centre (DWTC) is home to the region's leading purpose-built convention and exhibition centre. DWTC provides a platform for connecting people, products, innovation, and ideas from around the world through a dynamic calendar of international trade exhibitions and its own portfolio of sector-leading mega events. As a designated free zone, complemented by award-winning commercial real estate, DWTC plays an integral role in Dubai's growth story and economic development.

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