Engineering Maintenance Lead
THG Ingenuity · Manchester
About THG Ingenuity
THG Ingenuity is a proprietary Software-as-a-Service (SaaS) technology, robotics, and operations platform built for global ecommerce. Developed through more than two decades of operating ecommerce and retail services at scale, its software and automation capabilities have been engineered, tested, and refined through the real-world demands of managing complex commerce operations. Today, THG Ingenuity provides an integrating operating environment that enables brands to intelligently optimise the entire commerce lifecycle from browsing and checkout to AI inventory management and forecasting, automated fulfilment, carrier control, and customer experience. The platform comprises:
- THG Fulfil: The fulfilment operating system for global ecommerce. Delivered via a proprietary SaaS and Robotics-as-a-Service (RaaS) model, THG Fulfil orchestrates every stage of checkout, fulfilment, delivery, and customer experience through an integrated system.
- THG Studios: The UK's most innovative creative hub, helping brands create content that connects, experiences that engage, and IP that scales, all from its end-to-end, in-house facilities.
- THG Commerce: A cloud-native technology stack enabling retailers and brands to create intelligent, AI-powered, digital shopping experiences, while integrated marketplace and social commerce functionality allows brands to reach customers across every sales channel
With its expertise in building and scaling brands, THG Ingenuity is uniquely positioned to bring pertinent, pragmatic, and global know-how across all aspects of commerce.
About the Role
As Maintenance Lead, you’ll play a central role in keeping our fulfilment operation running safely, efficiently and reliably. Working closely with the Engineering and Facilities Site Manager, you’ll lead the site’s planned and reactive maintenance activity while shaping the technical agenda and building a culture of continuous improvement.
This is a high-impact leadership role for an experienced engineer who enjoys balancing the demands of a fast-moving operation with the opportunity to develop long-term reliability strategies. You’ll use modern maintenance systems and techniques to improve equipment availability, reduce recurring failures and help our engineering teams perform at their best.
What you’ll be doing
- Support the development and delivery of the site’s maintenance strategy.
- Lead a reliability-focused approach using TPM, RCA, RCM and FMEA.
- Deliver monthly improvement plans that increase equipment reliability and availability.
- Use CMMS data and failure analysis to identify root causes and deliver lasting solutions.
- Coordinate the response to live plant issues, ensuring risks are managed and actions are followed through.
- Own effective weekly and monthly maintenance planning, including preventative maintenance compliance and backlog management.
- Monitor, analyse and report weekly and monthly KPIs, ensuring results are shared with key stakeholders.
- Coordinate planned maintenance outages and engineering events.
- Build team capability through structured development in asset knowledge and maintenance processes.
- Support the delivery of engineering excellence across your areas of responsibility.
- Complete risk assessments and manage Permit to Work processes.
- Manage third-party engineering and maintenance contracts effectively.
- Support budget management, forecasting and annual budget planning.
- Deputise for the Engineering Manager when required.
What We’re looking For
- Time-served engineering experience and a minimum HND qualification.
- At least three years’ experience in an engineering management or supervisory role.
- Strong leadership and people-management skills, with previous experience managing a team desirable.
- Experience working with maintenance planning systems and CMMS platforms.
- A strong understanding of health and safety, with a minimum IOSH qualification.
- Experience deploying, managing and auditing CMMS processes.
- A practical understanding of modern maintenance and reliability techniques.
- Excellent communication, organisation and computer skills.
- A proactive, solutions-focused approach to continuous improvement and innovation.
- The ability to respond quickly to operational priorities while maintaining focus on longer-term improvement.
Benefits
Enhanced leave
- Enhanced maternity and paternity pay, depending on length of service.
- Up to 10 days’ compassionate leave.
- The option to buy back up to three days of annual leave each year.
- Two days’ volunteer leave after 12 months’ service.
Wellbeing support
- Face-to-face and virtual appointments with our in-house GP.
- Access to an in-house CBT therapist.
- A 24/7 Employee Assistance Programme provided by Bupa.
- State-of-the-art on-site gym.
- On-site physiotherapy.
Additional perks
- Save up to 12% on personal technology through our salary sacrifice scheme.
- Subsidised bus service from Warrington city centre to our Omega site.
- Up to 50% staff discount on THG brands.
- On-site staff shop.
- Access to an on-site barber.
- Refer a successful candidate and receive up to £1,000 once they pass probation.
- Anniversary gifts after five and ten years of service.
THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.
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