Manager, Retail Education, Travel Retail Americas

LVMH Perfumes & Cosmetics · Miami

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Company Description

Do you wish to join the House of Dreams?  

In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world.  

You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope.  

This vision is carried by our six values that you will embody daily as designers of dreams - values that engage and define us: 

Create Passionately 

Craft together with joy 

Excel for ultimate luxury 

Lead with audacity 

Cultivate Triumphant inclusivity 

Commit and act to re-enchant the world. 

Design your dreams with Dior.

Job Description

The Retail Education Manager is responsible for coordinating and conducting comprehensive training programs covering fragrance, makeup, and skincare, with a primary focus on the North America region, and the flexibility to support key events in Latin America. In addition to training, they will provide crucial support for back-office tasks and participate in sell-out events and promotional activities.

Product Training 

• Develop and tailor training programs for skincare, fragrance, and makeup to suit diverse audiences, including beauty consultants, office staff, cruise employees, and retail operators. 

• Conduct engaging in-class and in-store training sessions with a hands-on approach. 

• Lead by example and demonstrate Dior techniques and services at the point of sale.  

• Adjust training materials and methods to meet specific audience needs proactively. 

Logistics and Coordination 

• Manage the end-to-end logistics for training events, which includes ordering, overseeing product and tool deliveries, and ensuring adherence to the brand's guidelines and processes. 

• Handle hotel reservations, catering arrangements, flights, and transportation within allocated budgets for beauty consultants. 

• Facilitate credential requests and collaborate closely with field teams and operators to ensure seamless operations. 

• Ensure all essential materials for training sessions are readily available, including modules, handouts, displays, kits, products, and digital content, while effectively managing the allocated budget. 

Specific Training, Events, and Projects 

• Contribute to the organization of product "reveals" and common productions suitable for multiple regions. 

• Lead and facilitate inductions for new employees (both corporate and field) and maximize group sizes by merging populations based on language. 

• Support the Senior Training Manager in various projects and tools as needed. 

• Conduct training sessions, workshops, and presentations during Regional Seminars and Sales Cycles/Go to Market events. 

• Coordinate credential requests and assist the Retail and Training team in organizing the Beauty Consultant seminar, including attendee list management, translations/proofreading, printing, item procurement, shipping, and transportation. 

• Offer timely support for content creation, translations, and proofreading as required, especially for organizing various sessions such as retail groups and Beauty Consultant seminars. 

Support to the Retail & Training Department 

• Serve as the interface for the Retail and Training department in Miami offices, overseeing deliveries of products, uniforms, local tools, POSM, and fragrances. 

• Manage local material dispatch and distribution to teams in line with established guidelines. 

• Provide support for Novelties collections deliveries, inventory management, and storage. 

* The responsibilities outlined in this job description are subject to change based on the company's needs and ongoing projects 

Qualifications

• Proficiency in English (knowledge of a second or third language is a plus). 

• Willingness to travel extensively locally and internationally, up to 60-70% of the time. 

• 3-5 years of experience. At least two years of experience in an education or training field preferred.  

• Excellent organizational and planning skills. 

• Thorough understanding of the beauty and luxury industry (credentials from other beauty brands are an advantage) 

• Proficiency in Microsoft Office, including Excel, PowerPoint, Word, and Outlook. 

• Must be based in the Miami regional corporate office. 

Additional Information

Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength.  

At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily.  

This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. 

All your information will be kept confidential according to EEO guidelines.

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