Management Consulting (S&C Global Network - Public Services, Digital Government) (Consultant-Manager level)

Accenture · Kuala Lumpur

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Job Description:

The Practice – A Brief Sketch 

As a part of the Public Service industry practice, you will help Governments and Public Service agencies across the globe adapt to new climates, new expectations, and new ways of working. You will help our clients to identify and address their greatest challenges to achieve maximum shareholder value.  

Our practitioners bring in right blend of strategic and operational experience and deep understanding of Public Service industry and we provide end-to-end business services as well as individual consulting, outsourcing and technology projects around the globe in all strategic and functional areas. We focus on the following sub-industries: 

• Social Services + (Employment, Pensions, Education, Child Welfare, Government as a platform, Digital Citizen Services) 

• Digital Government & Cloud (Digital Citizen Experience, Citizen Engagement, cloud implementation and migration)

• Education 

• Global Critical Infrastructure Services (Urban & city planning, Smart Cities, High Performing City Operating Model) 

• Admin (Citizen experience, Federal Funds Strategy, Workforce Strategy, Intelligent Back Office, Revenue industry strategy, Post & Parcel) 

An ideal candidate will be responsible for driving our client’s strategy and business planning efforts. As a part of the team, you will help with the following: 

Project Delivery: Deliver projects for global Public Service clients by working together with medium to large size teams. Responsibilities may include strategy, implementation, process design and change management for specific modules.  Business Development: Support efforts of global sales team to identify and win potential opportunities within the practice.  Industry Experience: Provide industry expertise in Public Service industry segments.  Domain Development: Development of assets and methodologies, development of point-of-view, research or white papers, internal tools, or materials for use by larger community. 

Bring your best skills forward to excel in the role: 

• Leverage your extensive knowledge and implementation experience in Citizen Experience & Engagement, Government agency portals, Case Management platforms and Cloud based backend infrastructure to deliver strategic consulting services to the clients worldwide.

• Have a strong knowledge of technology trends across IT and digital especially in the public sector and how they can be applied to companies to address real world problems and opportunities.

• Lead proof of concept in new technologies for the Government sector and define the plan to scale these POCs across multiple domains.

• Utilize your technical proficiency in CRM platforms (in areas of case management and citizen engagement), to design and implement CRM solutions tailored to the unique requirements of Digitization of Government Services based on the paradigm of the “whole of government.”

• Identify and evaluate opportunities for technology integration between CRM platforms, Grant management systems, National digital identity, National data exchange platforms and other relevant technologies to optimize cross-border program management and data sharing.

• Collaborate with clients to identify opportunities for technology-driven transformations that enhance program effectiveness and citizen engagement.

• Develop and implement architecture strategies for government and sovereign cloud environments on a global scale, addressing security, scalability, and compliance.

• Provide expert guidance on cloud adoption, migration, and ongoing management for public sector clients.

• Formulate and Implement Enterprise Architecture strategies by leveraging data-driven business goals & priorities for the client.

• Build strong and enduring client relationships, acting as a trusted advisor and collaborating on project delivery and global transformation initiatives.

• Lead and manage consulting engagements, ensuring successful project execution within international contexts, budget constraints, and timelines.

• Strong analytical, communication, and cross-cultural collaboration skills.

Your experience and qualification count! 

• Bachelors Degree or MBA is highly preferred.

• Total of 8 years and above of experience. 4+ years of consulting experience would be preferred and a focus on Public Service, Social Welfare, Child Welfare/ Family Welfare/ Case Management, administering public assistance programs and technology solutions.

• Extensive experience in designing, configuring, and implementing CRM solutions within the context of Citizen Experience and related programs.

• Expertise in Government and Sovereign cloud architecture, with relevant certifications (e.g., AWS, Azure, Google Cloud).

About Accenture

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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