UKG Pro Workforce Management
Accenture · Taguig
Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Priority - AI Workforce: UKG Pro Scheduling and Forecasting Consultant
Role Overview
The UKG Pro Scheduling and Forecasting Consultant is responsible for implementing and optimizing UKG Pro Workforce Management solutions, focusing on Forecasting and Scheduling modules.
This role ensures accurate labor demand predictions and efficient staff scheduling to meet service levels, compliance, and cost objectives.
Key Responsibilities
Solution Design & Configuration
- Conduct workshops to gather requirements for forecasting and scheduling.
- Configure UKG Pro WFM Forecasting models (drivers, calendars, seasonality) and Scheduling rules (coverage, shift patterns, compliance).
- Align forecasting outputs with scheduling constraints for optimal labor plans.
Data Integration & Validation
- Collaborate with integration teams to establish secure data flows (POS, traffic, call volumes).
- Validate historical data and maintain data quality for accurate forecasting and scheduling.
Testing & Deployment
- Develop and execute test plans (unit, SIT, UAT) for both modules.
- Support cutover and hypercare activities post go-live.
Stakeholder Engagement
- Partner with HR, Operations, and IT teams to ensure end-to-end solution alignment.
- Deliver training and documentation for schedulers, planners, and administrators.
Continuous Improvement
- Monitor KPIs such as forecast accuracy (MAPE), schedule adherence, and labor cost efficiency.
- Recommend enhancements leveraging AI/ML for predictive accuracy and automated scheduling.
AI Enablement & Automation
- Use AI models for demand forecasting and optimization.
- Implement automated workflows for schedule generation, data validation, and compliance checks.
- 3–7 years of experience in Workforce Management solutions, with hands-on UKG Pro Forecasting and Scheduling configuration.
- Strong understanding of labor standards, compliance, and predictive scheduling.
- Proficiency in data analysis and forecasting methodologies.
- Excellent communication and stakeholder management skills.
Minimum 2 year(s) of experience is required
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About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
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