Senior Freight Forwarder, Air Import
DSV · $59,520–$74,400 (stated in the posting)
- Senior Freight Forwarder, Air Import
- Plainfield
If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.
Job area: Freight Forwarding
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DSV – Global Transport and Logistics
At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.
Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.
As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.
Visit dsv.com and follow us on LinkedIn and Facebook.
Location: USA - Plainfield, 2363 East Perry Road
- Division: Air & Sea
- Job Posting Title: Senior Freight Forwarder, Air Import - 128964
- Time Type: Full Time
Senior Freight Forwarder, Air Import
- As a Senior Freight Forwarder at DSV, you will be responsible for coordinating and managing the
- transportation of goods for clients, ensuring timely delivery and compliance with regulations. Your
- role involves overseeing the end-to-end logistics process, handling documentation, and providing
- exceptional customer service to clients.
- Duties and Responsibilities
- • Act as the primary point of contact for clients, understanding their shipping needs and
- requirements.
- • Provide proactive communication and updates on shipment status, delays, and any issues that may
- arise.
- • Coordinate all aspects of transportation, including booking cargo space, arranging pickups, and
- managing shipping schedules.
- • Ensure efficient routing and optimization of freight movements to minimize costs and transit
- times.
- • Prepare and manage shipping documents, including bills of lading, customs declarations, and
- export/import permits.
- • Ensure compliance with international trade regulations and customs requirements.
- • Liaise with carriers, airlines, and other transportation providers to negotiate rates, secure
- capacity, and resolve operational issues.
- • Monitor carrier performance and service levels to ensure adherence to contractual
- agreements.
- • Address and resolve any issues or disruptions in the transportation process, such as delays,
- damages, or customs clearance issues.
- • Collaborate with internal and external stakeholders to find timely and effective
- solutions.
- • Provide exceptional customer service by addressing client inquiries, concerns, and requests
- promptly and professionally.
- • Anticipate and proactively resolve potential issues to maintain client satisfaction and
- loyalty.
- • Identify and mitigate potential risks in the transportation process, such as regulatory
- compliance, security, and insurance coverage.
- • Implement risk mitigation strategies and contingency plans as needed.
- • Identify opportunities for process improvements and efficiency gains in freight forwarding
- operations.
- • Implement best practices and standard operating procedures to enhance service quality and
- profitability.
- Educational background / Work experience
- • A Bachelor's degree in business, logistics, or a related field is required for this
- position.
- • Professional certifications in freight forwarding, such as from the International Air Transport
- Association (IATA) or the National Customs Brokers and Forwarders Association of America (NCBFAA),
- may be preferred.
- • 3-5 years of experience in freight forwarding, logistics, or a related field.
- • Experience managing a team and working with clients is preferred.
- Skills & Competencies
- • Strong knowledge of international shipping regulations, INCO terms, and customs
- procedures.
- • Excellent communication and interpersonal skills, with the ability to interact effectively with
- clients, carriers, and colleagues.
- • Proficiency in logistics software and systems, such as freight management platforms and ERP
- systems.
• Detail-oriented with strong problem-solving and analytical skills.
- Function / Market & Industry Knowledge / Business Acumen / Processes
- • Knowledge of air freight logistics and customs regulations
- • Understanding of trade laws and regulations
- Language skills
- • Fluency in English is required
- • Knowledge of additional languages is a plus
- Computer Literacy
- • Proficiency in Microsoft Office Suite
- • Experience with logistics software and systems is preferred
- At Will Employment
- DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This
- means that an employee may be terminated for any reason, or no reason at all, at any time, provided
- the discharge does not violate any law*. Additionally, each employee has the right to terminate
- his/her employment at any time. *Except if employed in Montana, where termination requires just
- cause.
For this position, the expected base pay range is $59,520.00 – $74,400.00 . Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.
Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefit