Unit Head, Quality Assurance & Analytics, E-Business Operations

Access Bank · Lagos

To supervise and ensure all quality assurance metrics are implemented and reviews conducted, then reported.

Requirements

Key Responsibilities

Responsible for ensuring that existing internal controls and risk management practices in the group are strictly adhered to.

Responsible for keeping the Group Head abreast of all occurrences in the Group through a quality and robust Quality Assurance report.
Coordinate Group meetings and training.
Drive process improvement initiatives to enhance customer experience and operational efficiency.
Ensure GL reconciliation checks are accurate and escalate exceptions.
Supervise periodic spot checks and process audits across key E-business Operations functions.
Mentor and train QA team members on process knowledge, audit expectations, and documentation standards.
Assign and monitor review tasks based on team capacity and priorities.
Monitor adherence to regulatory and internal SLA timelines (e.g., CBN SLA for reversals).
Support internal/external audit reviews and respond to QA-related queries.

Skills/Competencies

Ability to lead a team and make sound judgments based on evidence and QA findings.
Familiarity with core banking systems (e.g., Flexcube), switching platforms, and digital banking interfaces.
Understanding of governing principles and rules of E-business operations.
Ability to spot errors, inconsistencies, or deviations in data or processes.
Use of MS office Excel, SQL, or BI tools to investigate and report findings to stakeholders effectively.
Good verbal and written skills.
Working closely with operations, compliance, IT, or other relevant teams.
Handling discrepancies or quality concerns tactfully.

Qualification

Professional Membership

A recognized professional certification will be an added advantage

Minimum Experience

Minimum of 6 years relevant experience.