Project Logistics Specialist

C.H. Robinson Worldwide · Shanghai

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C.H. Robinson is seeking a Project Logistics Specialist to join our regional Project Logistics team. In this role, you will be responsible for supporting the overall management and coordination of project freight to achieve client satisfaction. C.H. Robinson Project Logistics’ goal is to develop long term relationships with clients and their contractors by providing excellent service and successfully demonstrating that we are a premier project forwarder through superior performance.

At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.

Responsibilities:

The duties and responsibilities of this position consist of, but are not limited to, the following:

• Overall project management and coordination for all project files relating to truck/rail, sea, and air, barge inbound and outbound

• Ensure that all Shipment obligations are met and that full client satisfaction is achieved

• Rate negotiations, carrier strategy and carrier selection

• Set up template for billing and project reports for use by PL Coordinators

• Develop account relationships with contacts at multiple levels within the customers’ organizations

• Monitor compliance with insurance requirements, reporting and claim settlement

• Interface with client representatives when critical issues arise and assess possible solutions

• Manage customer expectations through the creation and utilization of SOPs, KPIs, and other account specific metrics

• Conduct regular business reviews, leveraging internal analytics and market intelligence to gain customer insights, and understands positive and negative trends in data, to uncover new opportunities for growth, increase sales, and retain and grow the business by presenting strategic solutions to the customer

• Travel as directed by the company including onsite work

• Compliance with corporate policy for communication, confidentiality

• Completion of the 4 Pillars

  • Fluency in Incoterms 2020

  • 40 hours of logged offsite work (boots on the ground on jobsites)

  • Design solutions and execute from quote to cash

  • General understanding of the CH Robinson Project Execution model and work breakdown structure

Required Qualifications:

Required:

• High school diploma or GED

• Minimum 5 years project logistics experience

• Fluent English communction skills

Preferred Qualifications:

Preferred:

• Bachelor’s degree from an accredited college or university

• Ability to travel up to 20% (for offsite Project Logistics Specialist up to 100%)

• Ability to work independently and provide onsite management of small to medium projects

• Willingness to be onsite for extended periods of time

• Ability to work in a fast-paced and deadline-driven office environment

• Excellent verbal & written communication skills and phone etiquette

• Ability to multi-task, prioritize, and manage time effectively

• Exceptional customer service skills and follow up

• Proficient in Microsoft Office Suite of programs

• Knowledge or coursework in Supply Chain, Logistics and or International Business

• Values a diverse and inclusive work environment

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide additional company benefits plan that matter to you most, including life and medical insurance/ Critical illness, accident death and disability Insurance, Paid time off (PTO), Paid Sick Leave, Holiday Allowance and among others, the opportunity to prosper in a Fortune 500 company.

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