Supervisor, Housekeeping
CapitaLand Integrated Commercial Trust
About Us
CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across 270 cities in 45 countries.
Job Description
Manage housekeeping operations
- Plan resources and allocate work assignments to team members
- Organise work activities for shift commencement and completion
- Supervise work performance to ensure cleaning and maintenance are carried out in accordance with organisational procedures and standards
- Inspect rooms and public areas to ensure cleanliness level conforms to organisational standards
- Monitor turnover of rooms to ensure housekeeping efficiency
- Coordinate the maintenance of rooms, public areas and housekeeping equipment
- Maintain inventory of housekeeping supplies and equipment
Drive service and operational excellence
- Resolve guests' concerns and feedback
- Propose improvements to enhance operational efficiency and guest experience
- Implement innovation, improvement and sustainability plans for continuous improvement
Manage operational risks
- Monitor team's compliance with organisational and regulatory requirements on hygiene, and workplace safety and health
- Identify and monitor signs of potential security threats for appropriate follow-up
- Execute response and recovery actions during emergency situations
- Implement loss and risk prevention policies and procedures
Manage human resources, finance and report management
- Generate and interpret operations reports for management reporting
- Provide coaching and feedback to improve team performance
- Identify training needs and implement training plans to enhance team capabilities
- Monitor team performance and provide feedback for improvement
Benefits
- Flexible benefits with comprehensive medical coverage for self and family
- Training and development opportunities
- Subsidised rates at Ascott serviced residences-
- Strong advocate of staff volunteerism
- Wellness programmes
Closing Statement:
At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.
Only shortlisted candidates will be notified.