ATL311 Team Lead (Escalations)
City of Atlanta · Atlanta · $50,000–$56,800 (stated in the posting)
Salary Range: $50,000 – 56,800.00 annually
Position open until filled
General Description and Classification Standards
As the Escalations and Back Office Team Lead for the Department of Customer Service (ATL311), you will play a crucial role in ensuring the productivity, performance, and customer service excellence of the department.
Your primary responsibility will be to process all department wide escalations received via various contact channels including email. You will also assist the Communications Specialist in leading the back office team to ensure high-quality customer service standards, and uphold departmental policies and procedures
Supervision Received
This position reports directly to the Customer Service Delivery Manager and provides supervision and guidance to the ATL311 Escalations team.