Club Sandals Concierge

Human Resources Team · Christ Church

CONCIERGE AGENT

Job Summary: The successful applicant will be responsible for ensuring that the guests receive efficient service from the point of arrival until departure. The primary function of the role would be to offer exceptional customer service and guest support to meet/exceed the guests' expectations.

Responsibilities:

Planning guests' vacation using the weekly planner Assisting with the booking and confirmation of guest reservations for example dinners, spa treatments, tours, etc
Handling check-ins and check-outs for all club sandals guests
Escorting guests to assigned rooms and briefing them on all room amenities and features
Utilising persuasive selling techniques to upsell rooms and promote other available services
Handling guest concerns efficiently, tactfully and promptly
Inspecting rooms for VIP arrivals, ensuring exacting standards are maintained

Qualifications:

A High School Diploma
(Associate and/or Bachelor's Degree would be an asset)
Computer literate
Must have strong execution and organisational skills and be able to effectively multi task
Excellent communication and interpersonal skills
The ability to work in a multi-cultural environment

Sandals Barbados & Sandals Royal Barbados (St. Lawrence Gap)

These neighboring resorts combine lively island culture with luxury service. Staff here enjoy working in a vibrant, youthful atmosphere with opportunities to be part of the region’s most innovative hospitality services, including wellness and gourmet experiences.

CONCIERGE AGENT : The successful applicant will be responsible for ensuring that the guests receive efficient service from the point of arrival until departure. The primary function of the role would be to offer exceptional customer service and guest support to meet/exceed the guests expectations.

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