Assistant Store Manager (Sydney CBD Flagship))
Pop Mart · Sydney
POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.
POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.
ASSISTANT STORE MANAGER - POP MART
Global Pop-Culture | Leadership Opportunity
Join the POP MART Phenomenon
POP MART is a global pop-culture and designer-toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries.
As we continue to expand across Australia and New Zealand, we're looking for a passionate and people-focused Assistant Store Manager to join our growing retail team.
This is an exciting opportunity for an experienced retail leader who enjoys coaching large teams, delivering exceptional customer experiences, and driving strong commercial outcomes in a fast-paced environment. Based in our Sydney Flagship Store, you'll support the leadership of a large-format, two-level retail environment and a team of approximately 25-30 employees, playing a key role in developing a high-performing team and driving commercial success.
Why You'll Love Working at POP MART
Work with products customers genuinely love - collectors, fans and families
Weekly new releases keep every day exciting and fast-moving
Clear career progression opportunities within a growing business
Job security with a rapidly expanding global brand
Monthly product incentives (post-probation)
Monthly performance bonus
Supportive, energetic and inclusive team culture
Annual POP LAND (Beijing) pass
A colourful, creative retail environment
What You'll Do
Lead & Develop the Team
Coach, motivate and develop a large and diverse retail team
Support recruitment, onboarding and training activities
Provide ongoing feedback, coaching and performance support
Assist with formal performance management conversations when required
Help build a positive, accountable and high-performing team culture
Identify and develop future leaders within the store team
Drive Commercial Results
Support achievement of sales targets and KPIs
Analyse store performance and identify opportunities for improvement
Create a customer-focused and sales-driven environment
Utilise reporting tools, including Excel and Google Sheets, to support operational and commercial decision-making
Support labour productivity through effective roster planning and workforce management
Support Store Operations
Assist with roster planning and workforce management aligned to labour budgets
Maintain inventory accuracy and store presentation standards
Ensure policies, procedures and compliance requirements are met
Support product launches, promotional events and peak trading periods
Help coordinate operations across a large-format, multi-level retail environment
Who You Are
An experienced Assistant Store Manager, Retail Manager, Supervisor or 2IC with experience leading medium to large teams
Passionate about customer experience and team development
Confident coaching, training and leading others
Experienced managing team performance and providing constructive feedback
Commercially aware and KPI focused
Comfortable using Excel and Google Sheets for reporting and workforce planning
Organised, adaptable and solutions focused
Comfortable working in fast-paced, high-volume retail environments
Ready to lead larger teams and support the success of a flagship retail location
Availability Requirements
Flexible availability across all 7 days is required
Typical rosters include weekends, late-night trading and public holidays
We aim to provide structured rosters with two consecutive days off in a standard week, supporting work-life balance and roster consistency
While rosters are planned in advance, flexibility to support business needs, peak trading periods and major product launches is expected
Availability throughout peak trading periods, including November to January, is essential
How to Apply
Submit your application via our careers page.
Be sure to include a short cover letter highlighting your experience and interest in joining POP MART.
(If you are applying through a third-party job platform such as SEEK, you will be automatically directed to our careers page.)
Full and permanent Australian working rights are required.
*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees
because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship,
imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of
any other status or condition protected by applicable federal, state or local law.