Casual Sales Associate
Pop Mart · Melbourne
POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.
POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.
SALES ASSOCIATES (Casual) — POP MART HIGHPOINT
Global Pop‑Culture I Brand-New Store Highpoint I Mid-July Start
Join the POP MART Phenomenon
POP MART is a global pop‑culture and designer‑toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries.
As we continue to expand across Australia, we’re hiring Casual Sales Associates to join our brand-new store in Highpoint (opening 24th July 2026)
This is a fast-paced, high-volume retail environment, ideal for people who enjoy customer interaction, thrive during busy trade, and want to grow with a global brand.
Why You’ll Love Working at POP MART
Work with products customers genuinely love — collectors, fans and families
Weekly new releases keep every day exciting and fast-moving
Clear career progression opportunities within a growing business
Job security with a rapidly expanding global brand
Monthly product incentives (post‑probation)
Supportive, energetic and inclusive team culture
Annual POP LAND (Beijing) pass
A colourful, creative retail environment
What You’ll Do
Deliver Great Customer Experience
Engage customers confidently and provide friendly, energetic service
Share product knowledge and introduce new collections
Support sales targets through upselling and cross-selling
Maintain Store Standards
Replenish stock and maintain strong visual merchandising
Keep the store clean, organised and customer-ready
Support deliveries, stock counts and inventory accuracy
Support Daily Store Operations
Process transactions accurately through POS
Follow store procedures and loss prevention measures
Support product launches and peak trading periods
Who You Are
We’re looking for people who are:
Confident and customer-focused communicators
Passionate about retail, pop culture or collectibles
Energised by fast-paced, high-volume environments
Reliable, positive and able to stay composed during busy periods
Quick learners with strong attention to detail
Fluent in English (Mandarin/Chinese highly regarded)
Availability Requirements (Important)
Flexible availability (must be available at least one weekend day, and one of the late-night trades on Thursday or Friday)
Typical rosters include weekends and late shifts
Able to work shopping centre hours
Open availability during peak season November to January each year
Important Dates - New Store opening
Successful candidates will need to be fully available to support the set up and grand opening of our new store:
Grand opening 24th July
Set up period from 20th July
How to Apply
To apply, please submit:
Your resume (including month/year dates)
A short cover letter outlining:
- Why POP MART interests you
- Your favourite POP MART character or IP
- A time you delivered great customer service
Please note: Generic applications may not be considered.
Eligibility
Full permanent working rights in Australia required
Must be able to commit to permanent full-time availability
*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees
because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship,
imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of
any other status or condition protected by applicable federal, state or local law.