Branch Operations Manager - Waterworks
Reece Group · Prescott
Who We Are
Working at Reece & Fortiline means being part of a growing global company that brings our purpose and values to life every day. We celebrate our team members living our values and provide opportunities to build a long and remarkable career. We’re proud to support essential industries helping bring clean air and water to everyone. To learn more about our purpose and values, visit our career site at https://careers.reece.com/us/
Purpose
The role of the Branch Operations Manager is to manage the performance of the branch team to achieve the company vision and business objectives. The Branch Operations Manager effectively communicates the company vision and strategy throughout the branch team whilst leading, inspiring, coaching and supporting their team members and peers to successfully implement the ‘Purpose to Promise’.
KEY RESPONSIBILITIES
OPERATIONS
- Drives operational excellence within the branch team by ensuring single systems and standards are met
- Ensures all inventories and fixed assets are maintained and controlled
SAFETY
- Ensures branch is free of recognized hazards to stay in compliance with the standards, rules and regulations of OSHA
- Document and record all work-related injuries and illnesses
TALENT MANAGEMENT
- Build a high performing team through recruitment, development, coaching, and leadership
- Builds and maintains a high-performance team by evaluating and coaching team members’ performance, supporting appropriate training and development methods, and team building
- Provides a motivational environment in which team members exceed performance standards. Recognizes and rewards star performers
FINANCIAL
- Develops and maintains annual budget for the assigned branch team. Monitors financial reports of the branch team to ensure budgetary compliance with Regional and Corporate goals
- Updates leadership team with results during financial review meetings including counter measures to address deficient areas
- Achieves EBITDA and ROI key financial metrics in their assigned branch team
- Monitors and actively manages the branch team as it relates financial performance, including but not limited to growth, retention, account management, and profitability for assigned customers
- Implements and follows company pricing strategy
- Drives accountability to achieve goals with direct reports
BUSINESS PLANNING
- Develops annual budget and planning process
- Collaborates with General Manager | Vice President | Director to evaluate results, develop strategic plans, actions and success metrics that will drive the branch team forward
- Provides managerial direction and leadership to the branch team. Tracks progress on established success metrics
- Works with internal and external partners to drive directional product and service sales
- Maintains up-to-date understanding of produce knowledge & industry trends
CUSTOMER FOCUS
- Establishes a team culture among markets and holds the team to Fortiline’s standard of customer satisfaction
- Ensures all customer service complaints are handled effectively and efficiently
- Develops strategies for the branch in close cooperation with senior management
- Recommends territory configuration as appropriate using prudent business judgement, while maximizing available resources
COMMUNICATION
- Fosters a positive working environment aligned with Fortiline’s vision and core values
- Holds regular staff meetings with direct reports and participates in General Manager | Vice President | Director team meetings
- Effectively works in a collaborative manner with different work groups throughout Fortiline, including, but not limited to Finance, Human Resources, Marketing, Legal, and IT
- Effective daily management of Branch team - the staff, sales, systems and procedures should be at the standard
- Ability to read, interpret, and action documents such as sales reports, operating reports, inventory reports, financial statements, safety rules, operating and maintenance instructions, and procedure manuals
- Report as required to the General Manager | Vice President | Director on:
- Results, major issues and activities
- Recommendations for business improvement / growth
- Any new initiatives and ideas to achieve company business objectives
- Competitor activity and pricing
- Ability to effectively use Microsoft, Excel, Word, and Mincron
Perform other duties as assigned
KEY CAPABILITIES
BUSINESS ACUMEN
- Using one’s knowledge of economic, financial, market, and industry trends to understand and improve individual, work group, and/or organizational results
- Using one’s understanding of major business functions, industry trends, and own organization’s position to contribute to effective business strategies and/or tactics.
COACHING AND DEVELOPING OTHERS
- Providing feedback, instruction, and development guidance to help others excel in their current or future job responsibilities; planning and supporting the development of individual skills and abilities.
COMMUNICATION
- Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message
- Listening actively to others
CUSTOMER FOCUS
- Ensuring that the internal or external customer’s perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities
- Crafting and implementing service practices that meet customers’ and own organization’s needs
- Promoting and operationalizing customer service as a value
DECISION MAKING
- Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information
- Choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions
- Taking action that is consistent with available facts and constraints and optimizes probable consequences
DELEGATION AND EMPOWERMENT
- Identifying and leveraging opportunities to accelerate results and build capability by assigning tasks and decision-making responsibilities to individuals or teams with clear boundaries, expectations, support, and follow-up
DRIVING FOR RESULTS
- Setting high goals for personal and group accomplishment
- Using measurement methods to monitor progress toward goals
- Tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement
EARNING TRUST
- Gaining others’ confidence by acting with integrity and following through on commitments while disclosing own positions
- Treating others and their ideas with respect and supporting them in the face of challenge
GUIDING TEAM SUCCESS
- Using appropriate methods and a flexible interpersonal style to build, motivate, and guide a cohesive team to complete team goals.
INFLUENCING
- Using effective involvement and persuasion strategies to gain acceptance of ideas and commitment to actions that support specific work outcomes.
SELECTING TALENT
- Evaluating and selecting internal and external talent to ensure the best match between the individual and the work requirements.
TECHNOLOGY SAVVY
- Leveraging one’s practical knowledge and understanding of recent technology tools, solutions, and trends to improve work results, solve work problems, and take advantage of new business opportunities.
Minimum Qualifications
- A bachelor’s degree is required or equivalent job experience
- A proven record of leadership (e.g., progression through positions of increasing responsibility) is beneficial.
- Good communication skills and the ability to work well with people are essential.
Preferred Qualifications
- Industry experience
Our commitment to excellent customer service is just part of our story. We’re also dedicated to supporting our most valuable asset, our associates! One of the ways we do this is by offering a variety of high-quality benefits for our associates and their families.
All full-time associates are eligible for the following benefits:
Medical and Dental Insurance
Flexible Spending Accounts and Health Savings Accounts
Company-paid Life Insurance
Short Term Disability
401(k) Plan
Paid Time Off (PTO) - plus paid holidays
Parental Leave
Voluntary benefits:
Vision
Long-term Disability
Voluntary Life and AD&D Insurance
Additional Voluntary Benefits through Corestream
We're an equal opportunity employer and we welcome diversity and inclusion! Reece USA is an Equal Opportunity Employer— Employer Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, and any other status protected by law.