Operations Manager - Box Hill Central
Vicinity Centres · Vic
We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia.
We’re evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently.
We are Vicinity.
Role purpose
We’re looking for an experienced Operations Manager to lead the seamless day-to-day running of our centre. This role is pivotal in ensuring our site operates at the highest standards of safety, compliance, and presentation while fostering a positive environment for our staff, contractors, retailers, and customers.As the Operations Manager, you’ll oversee all aspects of operations, including security, maintenance, and emergency preparedness. You’ll be a strong people leader who can drive performance, manage budgets, build stakeholder relationships, and deliver an exceptional customer experience.
You will be required to work 1 weekend every 8 weeks and also 1 late trade shift
Key Responsibilities:
People Leadership
- Lead and develop a high-performing operations team through regular 1:1 meetings, development conversations, and performance reviews
- Manage team performance and provide ongoing coaching and support
- Ensure all compliance, health & safety, and risk management requirements are met
- Foster a collaborative and positive team culture
- Support professional development and capability building across the team
Operational Management
- Oversee day-to-day operations of the shopping centre to ensure a safe, efficient, and well-presented environment
- Manage key service contracts including cleaning, security, HVAC, fire services, and vertical transport
- Conduct regular contractor performance reviews and manage service KPIs
- Maintain high presentation standards across the asset for retailers and customers
- Ensure compliance with legislative requirements, Australian Standards, and company procedures
- Manage the centre’s emergency management procedures and safety systems
Stakeholder Management
- Build strong relationships with retailers, contractors, emergency services, local council, and internal teams
- Work closely with the tenancy delivery team to support new tenant onboarding and store openings
- Collaborate with national operations teams on tenders, capital works, and strategic initiatives
- Support the Centre Manager in reporting to senior management and key stakeholders
Financial Management
- Manage the centre’s operational budget and ensure expenses remain within approved forecasts
- Monitor operating costs including maintenance, security, and utilities
- Identify opportunities to improve cost efficiency and operational performance
- Assist in preparing financial and operational reports for senior management
Health, Safety & Compliance
- Maintain strong health, safety, and risk management practices across the centre
- Manage essential safety measures and ensure annual certification requirements are met
- Coordinate emergency preparedness and manage incident response procedures
- Maintain safety documentation, risk registers, and audit readiness
Sustainability & Continuous Improvement
- Support the implementation of environmental, social, and governance (ESG) initiatives
- Identify opportunities to improve sustainability and reduce energy and resource usage
- Contribute to operational improvements and innovation across the asset
Why Vicinity?
Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. This includes:
Flexible working options
Birthday leave & purchased additional leave
$1,000 worth of VCX securities rewarded for eligible team members
Generous Parental Leave
We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence. They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect.
At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team. Similarly, if you would like to discuss workplace accessibility, any reasonable adjustments we can make to better support you during the recruitment process, or your potential future role please reach out to our Talent Acquisition team:
Email: talent.acquisition@vicinity.com.au
Phone: +61 3 7001 4000 (request to speak to our Talent Acquisition team)
Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level.