VP, Wholesale Operational Readiness Centre

United Overseas Bank · Central Region (City Area)

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About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

You will be part of the Wholesale Operational Readiness Centre (WORC), responsible for ensuring seamless implementation of technology and process changes across Cash, Payments, Trade, Loans, and Channels Operations. The role focuses heavily on User Acceptance Testing (UAT) and operational readiness, particularly for Cash Management and Payments initiatives.

The incumbent must have strong knowledge of SWIFT MT/MX, ISO 20022, CBPR+, and end‑to‑end payment processing flows.

Key Responsibilities:

User Acceptance Testing (UAT)

• Analyse Business Requirements and Functional Specifications / User Stories with specific attention to cash operations and payment flows.

• Design comprehensive UAT test cases using TOSCA or other bank‑approved tools, ensuring full coverage across SWIFT MT/MX messages, ISO 20022 schemas, and related mapping rules.

• Ensure end‑to‑end requirements traceability between functional specs and test cases.

• Facilitate test case walkthroughs with business and operations stakeholders; incorporate feedback into final test packs.

• Identify suitable scenarios for test automation and collaborate with the Automation Lead to build automated test coverage.

• Drive execution of both manual and automated tests according to the UAT plan, ensuring alignment with test strategy and timelines.

• Log, track, and manage defects through the entire lifecycle; participate in defect calls and retesting cycles.

• Review UAT outcomes, publish test metrics, and provide go/no‑go input based on operational readiness.

• Perform exploratory testing to uncover edge‑case defects or operational gaps.

Payments & Operational Expertise

• Provide domain expertise in Cash Operations, cross‑border payments, clearing, settlement, and related operational workflows.

• Validate and troubleshoot SWIFT MT/MX messages, payment mapping, field-level rules, schema validation, and CBPR+ compliance.

• Partner with Product, Technology, and Operations to resolve payment processing issues and ensure readiness for transformation or system migration programs.

• Review system enhancements to ensure operational suitability and compliance with market standards.

Training, Documentation & Readiness

• Deliver operational readiness support for new systems, enhancements, or payment platform changes.

• Conduct training sessions for operations and business users on new functionalities, processes, or payment message updates (MT to MX migration, ISO 20022 changes, etc.).

• Provide post‑implementation support and validation to ensure smooth cutover and stable BAU.

• Prepare and submit management reporting as part of the Bank’s Software Development Framework (SDF).

Job Requirements:

• Bachelor Degree or equivalent professional experience.

• Minimum 12 years of experience in financial institutions, preferably in Cash Management or Payments Operations.

• Strong understanding of SWIFT standards (MT & MX), ISO 20022 formats, CBPR+, and cross‑border payment flows.

• Solid experience in testing or test management, including UAT planning, test execution, and defect governance.

• Proficient in TOSCA or similar enterprise testing tools.

• Familiarity with GenAI tools (e.g., for analysis, documentation, or productivity) to improve UAT effectiveness is a plus

• Strong analytical, problem‑solving, and documentation skills.

• Excellent verbal and written communication skills; able to present findings clearly to senior stakeholders.

• Experience managing and guiding teams; able to lead discussions and influence stakeholders.

• Strong ownership mindset—drives issues to closure and delivers within project timelines.

• Ability to build strong working relationships across business, operations, technology, and project teams.

• Mature, self‑driven individual with strong leadership, stakeholder management, and people development skills.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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