Assistant VP_ Cluster Ops - Performance & Change

United Overseas Bank · Central Region (City Area)

Company: 1011 United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

1. Portfolio-Level Pipeline Oversight & Governance

Own and oversee the end-to-end SOW case pipeline through dashboards and reporting tools
Monitor case volumes, inflow/outflow, backlog, and ageing trends across segments
Identify systemic bottlenecks, workflow inefficiencies, and capacity risks
Provide timely escalation and recommendations to address pipeline constraints
Ensure sustained pipeline health and operational readiness

2. Performance Dashboarding & KPI Ownership

Lead the design, build, and continuous enhancement of performance dashboards
Define and govern KPIs and metrics for:
- Case throughput and turnaround
- SLA adherence and breach trends
- Rework and quality indicators
- Preparer and preparer lead productivity and performance
Ensure data integrity, consistency, and standardisation of metrics
Drive automation and scalability of reporting solutions

3. SLA, Quality & Performance Insights

Oversee and analyse SLA adherence and performance trends
Identify key drivers of delays, rework, and inefficiencies
Translate data into actionable insights and management recommendations
Partner with stakeholders to improve turnaround times and operational performance
Provide forward-looking insights for capacity planning and workload management

4. Workflow Monitoring & Process Visibility

Track key stages of the case lifecycle (e.g. preparation, RFI, rework, submission) at an aggregate level
Monitor RFI volumes, turnaround, and response behaviour from RMs
Identify trend-based risks and inefficiencies in workflow execution
Ensure transparency and consistency in workflow monitoring practices
No requirement to review or manage individual AML cases

5. Process Improvement & Change Management

Lead and drive process improvement initiatives to enhance efficiency and transparency
Support and implement system enhancements and reporting transformations
Drive standardisation of reporting frameworks, KPIs, and operational metrics
Actively support and manage change initiatives impacting AML operations workflows
Promote a culture of continuous improvement and data-driven decision-making

6. Stakeholder Management & Communication

Engage and influence key stakeholders across operations, reviewers, and business teams
Present dashboard insights, performance updates, and recommendations to management
Act as a central coordination point for performance tracking and reporting governance
Drive alignment on KPIs, expectations, and operational priorities

7. Knowledge Management & Governance

Ensure proper documentation of reporting frameworks, KPI definitions, and dashboard logic
Maintain SOPs and governance standards for reporting and workflow tracking
Promote consistency, transparency, and audit readiness in reporting practices

Qualifications & Experience

Degree in Business, Banking, Finance, Data Analytics, Operations Management, Risk Management, or a related discipline.
Minimum 8–12 years of experience in AML Operations, KYC Operations, Financial Crime Operations, Business Management, Operations Governance, MIS Reporting, or Workforce/Performance Management within the banking or financial services industry.
Proven experience managing operational performance, reporting governance, dashboards, and large-scale workflow monitoring.
Experience working within AML, KYC, Client Lifecycle Management, Financial Crime Compliance, or Operations environments is highly preferred.
Demonstrated experience leading process improvement, operational transformation, and change initiatives.
Experience in stakeholder engagement across business, operations, compliance, and technology teams.

Additional Requirements

Develop, Engage, Execute, Strategise

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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