IT Solutions Specialist
Roche · Budapest
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
The Opportunity:
You as the IT Solutions Specialist are responsible for the installation, maintenance, and seamless operation of Roche Information Solutions Portfolio (RIS, e.g. including navify POC Operations, navify LAB Operations, navify LAB Advantage, Digital Pathology etc.). You ensure optimal system performance and high-quality user experience through regular upgrades and proactive technical support.
By collaborating closely with customers, you optimize the diagnostic performance of Roche instruments, reagents, and systems. This position plays a critical role in achieving the division’s financial and professional goals by providing expert support to regional representatives, product managers, and customers, while maintaining full compliance with quality and safety standards.
Please note that this is a CONTRACTOR/CONTINGENT POSITION. You will be employed by our 3rd party service provider.
Technical Implementation & Support:
Solution Deployment: Lead the onsite and remote installation, configuration, and testing of the Roche IT portfolio.
Troubleshooting: Provide high-level technical support for the systems and solutions of the RIS Portfolio, utilizing remote tools (e.g., Axeda) and onsite visits.
System Optimization: Perform software upgrades and system adjustments; verify and approve the operational quality of all system equipment.
Lifecycle Management: Monitor notifications continuously, providing timely feedback and proactive updates to customers to ensure sustainable operations.
Consultative Partnering & Training:
Customer Advisory: Act as a consultant to senior laboratory and hospital leadership, participating in technical negotiations to align Roche’s digital offerings with customer needs.
Training & Adoption: Conduct comprehensive onsite training for healthcare professionals; serve as a "Key User" and rollout leader for customer-facing portals.
Account Management: Act as the primary technical support contact for assigned strategic accounts, managing complex problem escalations.
Co-creation: Partner with customers to develop tailor-made, sustainable digital solutions.
Collaboration & Global Integration:
Network Integration: Represent Roche Hungary in global and regional digital teams, ensuring local requirements are integrated into global best practices.
Cross-functional Synergy: Collaborate with Sales, Service, and Marketing on digital initiatives and campaigns to enhance market presence.
Project Management: Manage and coordinate complex IT projects with professional cross-functional support.
Administration & Compliance:
Documentation: Maintain precise records of cases, incidents, and project progress in the CRM (Rexis) system in line with ISO and company standards.
Governance: Strictly adhere to SOPs, MedTech, Compliance, and ISO regulations, including occupational safety and reporting obligations.
Performance: Meet and exceed assigned KPI requirements.
Who you are:
Education and Professional Experience BSc/MSc degree in IT, Business Informatics, Engineering, or a related field. Proven experience in a similar role (e.g., IT Consultant or Application Specialist); experience within the healthcare or laboratory diagnostics industry is a significant advantage.
Digital Literacy: High level of IT proficiency, including Google Suite (advanced Sheets/Excel for data analysis) and the ability to navigate complex Roche software interfaces.
Analytical Ability: Precise, focused working style with a strong capacity for analytical problem-solving and handling complex data sets.
Business Partnering and Collaborative Spirit: A "seat at the table" mindset—capable of acting as a credible advisor to partners and stakeholders. A track record of building sustainable partnerships across functional and geographical boundaries, ideally within an agile environment.
Language Skills and Mobility: Fluency in Hungarian and proficiency in English (written and verbal) are essential for local and international collaboration. Valid Category B Driver’s License and willingness to travel frequently to customer sites.
Who we are
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.