Shipping and Receiving Clerk, Olive Branch
DSV
- Shipping and Receiving Clerk, Olive Branch
- Olive Branch
If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.
Job area: Customer Service
- DSV - Global transport and logistics
- In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com
Location: USA - Olive Branch, Polk Lane
- Division: Solutions
- Job Posting Title: Shipping and Receiving Clerk, Olive Branch
- Time Type: Full Time
ESSENTIAL DUTIES AND RESPONSIBILITIES
Customer Service
Process and input all customer orders.
Running and printing shipments from WMS.
Run stock reports to check for product availability.
Generate all related paperwork and necessary information required for customer work orders
Checking all orders for special requests
Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise.
Follow up with other departments to ensure the service standards are being met.
Assure proper invoicing of accounts by verifying customers as required.
Handles returned merchandise in an efficient manner and assure proper credit is given to the customer.
Customer Interfacing Activities
Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction.
Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
Documentation
Ensure the accuracy of all receiving and shipping documents.
Gather and maintain all data and records relative to shipping and receiving activities.
Assure that receiving counts match packing lists and purchase orders and that shipping count match picking documents.
Prepare any reports concerning customer service as required by supervisors.
Assist in resolving any discrepancies.
Data Entry
Operate the computer terminal in a proficient manner.
Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion.
Clerical
Oversee all paperwork associated with orders and maintain the corresponding files.
Answer phone calls and operates various types of office machines and computers necessary to perform duties.
Greet customers and visitors to the office.
Effectively correspond with customers as required.
Communication
Answer incoming telephone calls in a cheerful, courteous, and timely manner.
Promptly route each call to the proper party, taking messages when necessary.
Assist callers with general information and inquires.
Direct visitors to appropriate department.
Assist drivers at check in window various times though out the day.
OTHER DUTIES (Site Specific)
CSR’s may be expected to cross train in other administrative staff functions to support the site and contribute to associate development.
Work overtime as dictated by business whether mandatory or voluntary.
SUPERVISORY RESPONSIBILITIES
None
MINIMUM REQUIRED QUALIFICATIONS
Education and/or Experience
Must have a high school diploma or general education degree (GED).
1 year experience in Customer Service-related capacity
Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate
Certificates, Licenses, Registrations or Professional Designations
N/A
SKILLS, KNOWLEDGE AND ABILITIES
Computer Skills
Intermediate computer skills
Proficient with MS Office Applications
WMS functions
Language Skills
English (reading, writing, verbal)
Business writing proficiency
Mathematical Skills
Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products.
Other
Strong attention to detail accuracy and accomplish job task in a timely manner.
Ability to perform duties with minimal supervision or guidance.
Ability to multi-task
Effective communication skills
Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.
PREFERRED QUALIFICATIONS
1-3 years warehouse/logistics support experience
2-3 years’ experience in Customer Service-related capacity
For this position, the expected base pay range is – . Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.
Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any