Technical Trainer Specialist
Insulet · Gelang Patah
Job Summary
Position Overview:Quality Training Specialist will be a critical contributor in a mission that truly represents a once-in-a-lifetime opportunity to join a company that is making significant investments in establishing manufacturing, expanding internationally, and delivering a consistent cadence of product innovations to the market and investing in its people.
He/She will support the training and development of quality team members. This role focuses on delivering hands-on training, maintaining up-to-date procedures, and supporting continuous improvement in employee performance and operational standards. This individual possess a willingness to work in a fast-paced manufacturing environment.


Position Overview:
Quality Training Specialist will be a critical contributor in a mission that truly represents a once-in-a-lifetime opportunity to join a company that is making significant investments in establishing manufacturing, expanding internationally, and delivering a consistent cadence of product innovations to the market and investing in its people.
He/She will support the training and development of quality team members. This role focuses on delivering hands-on training, maintaining up-to-date procedures, and supporting continuous improvement in employee performance and operational standards. This individual possess a willingness to work in a fast-paced manufacturing environment.
Responsibilities:
- Delivers training to manufacturing employees, focusing on current procedures, addressing operational gaps, and supporting process improvements.
- Maintain accurate and well-organized training records, tracking employee progress and completion status .
- Notifies superior for discrepancies related to training to ensure highest training standards and safety of operations are always maintained.
- Work closely with cross-functional team to identify, arrange, & coordinate operators for cross-training based on established guideline.
- Schedule On-the-job-training (OJT) based on process priority and manpower needs.
- Ensure operators meet minimum competency before certification.
- Identify bottlenecks in OJT and training execution and coordinate certification schedule with Supervisor & Engineer.
- Lead and coordinate Transcript review with Engineer, Supervisor & Inspectors.
- Support in uploading and maintaining transcript records in Workday.
- Deliver training on revised procedures and support smooth implementation across teams.
- Collaborate with cross-functional departments to enhance training effectiveness and consistency.
- Plan, allocate, and monitor Operator/Inspector Trainer headcount deployment across production lines to ensure effective training delivery, workload balancing, and operational support.
- Coordinate all SOPs related to Quality Inspections and Quality related procedure, in compliance with Good Manufacturing Practices (GMP).
- Demonstrate strong attention to detail, good organizational skills, and the ability to work independently with minimal supervision.
- Lead and manage cross-functional team initiatives to improve training outcomes from internal and external.
- Support onboarding and orientation programs for new hires in quality roles.
- Ensure timely completion of inspector/operator training and monitor ongoing employee development.
- Perform any other tasks assigned by the superior.
Education and Experience:
Minimum Requirements:
- Diploma or Bachelor or equivalent experience
- Minimum of 5 years of experience in any related manufacturing industry from Electronic or medical manufacturing industry.
- Ability to present training course material to individuals and groups and to effectively facilitate their learning process
- Experience in On-the-Job Training (OJT) execution, competency assessment and certification processes.
- Proficiency in Microsoft Excel.
- Strong analytical and problem-solving skills.
- Ability to analyze training gaps, operational issues and performance data.
- Ability to plan, allocate, and optimize operator trainer headcount across production lines to support operational requirements
- Must be able to work in shifts, including weekends and public holidays.
Preferred Skills and Competencies:
- Strong planning, organization, and multitasking skills
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
- Previous experience working in a clean room environment.
- Familiarity with manufacturing instrumentation such as video microscopes, micrometers, calipers, feeler gauges, dial indicators.
- Mechanical Aptitude – Knowledge of and experience with automated machines and tools, including design, uses, repair, and maintenance.
- Production & Processing – Knowledge of raw materials, measurement instruments, production processes, quality control, and other techniques for the manufacture and distribution of goods.
- Problem Solving – Recognizes problems and understands root cause analysis techniques/concepts.
- Comfortable working in a fast-paced production environment.
Physical Requirements (if applicable):
- Required to stand for at least 75% of working time per shift, with walking at least 50% of working time per shift.
- Requires sitting for extended periods while working on a computer.
Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.
We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!