Advanced Field Service Technician

Hitachi · Modesto

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Job Description:

Job title:

Advanced Technician - HAC

Reports to:

Field Service Manager

Location:

Modesto, CA

Summary of the position:

Considered an expert on all Sullair rotary/oil free products and accessories (except for centrifugal technology). Considered an expert on competitive rotary/oil free products, vacuum, scroll and other technologies. Must have the ability, skills, and temperament to train other technicians on Sullair rotary products and accessories.

Provides maintenance and technical support for Sullair products at customer field locations. Installs new products or enhances existing ones and may provide training and best practices for on-site customer personnel. Identifies and troubleshoots all possible malfunctions and conducts or schedules repairs.

Prepares detailed service reports to document service visits, issues, and troubleshooting actions. Logs and tracks maintenance activities. Work with various departments at Hitachi Global Air Power to address concerns from the field to drive issues to a timely closure.

Document service visits and generate reports with action items. Support the Sullair Training Department for customers, distributors, and employees. This position will report directly to the Field Service Manager.

Duties and responsibilities:

• Performs any needed service on all compressed air products, regardless of brand, except for centrifugal technology

• Train other technicians on all rotary products and accessories

• Travel to field jobsites for troubleshooting, and service of Sullair and competitive rotary products

• Follow standard work for pre and post service preparation (submit expense reports, prepare service reports, make travel arrangements, complete timecards)

• On call as scheduled for afterhours customer support

• Follow all Environmental Health and Safety policies and procedures

• Communicate distributor feedback to Sullair management as Voice of Customer

• Drive field concerns to closure in a timely manner

• Support goal of service within the Service Department of 95%

• Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers

• Perform all duties in accordance with company standards, while always striving to understand the needs and expectations of the customer

• Dedicated to completion of responsibilities

• Must be fluent in English and have a valid driver's license. Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years

• Must be able to lift to 50 lbs. on a regular basis and work in industrial environments including extremes in temperature with continuous walking, reaching, bending, and kneeling

• Employee will use company provided equipment and will be required to travel to attend company provided training

• Employee is required to have their own tools to perform their job duties

• Operate a company vehicle safely and in compliance with all traffic laws and HGAP policies

Education:

• High School Diploma or equivalent (Related industry experience may be considered in lieu of education requirements)

• Associate degree a plus

• Technical Trade School a plus

Training Requirements

The following training must be completed within 6-9 months of the hire date to satisfy the Advanced Technician tier within the HAC Technician Advancement Program.

• Sullair - “Certified Technician”

  • Online

    • Oil Flooded Basics

    • Stationary Controllers

    • Introduction to Control System

    • Oil Sampling

    • Introduction to electrical basics

  • In Person

    • Oil Flooded stationary

    • Electrical fundamentals

• Sullair – “Certified Senior Technician”

  • Online

    • Piping / instrumentation diagrams

    • Introduction to VSD

    • Communication and sequencing

    • Intro to Oil Free

    • DS/DSP

    • SRL

  • In Person

    • Microprocessor and controls

    • Variable speed drives

    • Oil Free stationary

• Refrigeration / EPA certified

• Compressed air challenge – Level 1

Professional experience:

• 4-6 years of air compressor commissioning and maintenance experience

• Experience with multiple brands of rotary screw and oil free compressors and accessories

• Demonstrated success in technical aptitudes of compressed air systems

• Experience with industrial product manufacturing and processes

• Strong verbal and written communication skills

• Must be able to engage and communicate effectively with all levels of the organization

• Strong grasp of Microsoft office required

• Ability to read and understand schematics

• Ability to work independently or on a team

Key behaviors:

• On time to all meetings/appointments/and scheduled engagements

• Disciplined and reliable work habits

• Dedicated to completion of responsibilities and work safety

• Willing to accept responsibilities within a team environment

Direct reports:

• N/A

The successful candidate is responsible for complying with Hitachi’s Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.

This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.

Hitachi Global Air Power is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.

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